We are please to accept both positive and negative reviews base on guest’s real experienced.
I am very please to read that you like our room and hotel location itself, however we apology for a messing connection between you and our staff regarding a common information which make you feel unpleasant at that movement.
We would like to confirm that according to the review of yours. We already made some change and hope to be better and better.
Wish you all the best,