Was upgraded to a deluxe room--much appreciated. Loved the Illy coffee maker in the room--so convenient to have espresso while packing in the morning-- and l'Occitane toiletries. The bed was super comfortable, the furnishings stylish, the lighting options great. The bathroom was enormous! My only negative comment would be that the hotel and some of the furnishings are looking a bit worn. These rooms get a lot of hard usage and it is starting to show. Otherwise, a nice haven in a busy neighborhood.
This hotel has been poorly maintained since opening.Obvious wear and tear in the rooms. This was the 3rd time in a row that i encountered bathroom drainage problem, and it could not be completely resolved after 3 attemps. Arrived at the hotel at 4pm and had to wait for almost 45 minutes to get our room, in the company of another four groups of guests. There are major issues with the management of this hotel.