“It would be perfect, but the noise ruins it, the food is not good and the staff is not friendly”
The Alta Cebu Resort sounds perfect: it advertises as "Alta Cebu Resort is a 2 hectare haven of serenity and beauty." and it has so much to offer: two swimming pools, playing facilities, restaurant, much space, nice rooms.
The problem is, that this place offers anything else than serenity.
At our first night live music and bass-heavy dance music did not let us sleep after a long day of travel. It was really loud in our room. We asked the staff and they promised it will end at 10pm. It ended at 10:30, which was acceptable, but why advertise with serenity?
The next day it was quite and also with no guests at the bar, the live music did start again, but ended earlier.
On the third day some convention guest arrived and it was noise all day. Ear-shattering Karaoke until midnight and starting again at 7am, compared with megaphone sounds from some convention members, which then run singing and shouting through the resort. Even when we informed the staff on our first night that we came because we like it quiet, we did not get a more quiet room.
Also the staff needs improvement. Even when we left a tip for the cleaning lady, she informed us after only that the room was ready, no thank you. Later we discovered that our bed sheets were not changed, only two towels.
While some staff is friendly, most will not smile when you ask for a key or towels for the pool.
When we invited family to stay one day with us (450 php per person), they prepared a table at the pool but no towels. In the restaurant they did leave us (7 people) sit alone with no music or water for 15 minutes. No staff was to be seen, even when we were on time as they told us the lunch would be served.
Only at the first day we felt welcome, but the girl that were responsible was not to be seen again.
The restaurant is not recommended. The complimentary breakfast is hot water with a bowl of sugar, instant coffee and instant creamer. The pancakes are made of instant powder. Only the eggs, rice and bacon ar
“Very nice hotel, spacious with lots of green and large rooms”
Spent only one night, but did enjoy a lot. Very nice spacious room, clean, modern and nicely decorated.
Pool is great, but would not need that noisy karaoke entertainment for quiet relaxation.
You also hear one or the other aircraft taking off from the nearby airport.
รีวิวเมื่อ 18 สิงหาคม 2016
Abdulrhaman จาก ซาอุดีอาระเบีย
เข้าพัก 2 คืน เมื่อ สิงหาคม 2016
“Resort needs to renew”
Old furniture is far from everything insects in the room and there is no Entertainment Photos expected
The staff were rude, the food was shocking and always cold!
What we didn't understand was why the hotel thought it was acceptable to let people sing very loud karaoke 24hrs a day. When we asked reception at 6am as we couldn't sleep we were greeted with a shrug!
Will never stay here again!