We arrived around 10am (check-in time is 2pm) but because the room was available, they allowed us to check in earlier! Unlike some hotels that may be required to play by the rule book, Essence Hanoi Hotel and Spa gave us that convenience and comfort.
Location is superb. Right smack in Tien Ha Beer Street which is very lively during our weekend stay. Food is all around. So no issue with trying to locate food.
Staffs were very friendly and helpful. They helped us with any queries we had, like where to get pho (yumzzz) and helped arrange airport transfer, booked ground tour for us to Halong Bay. Even helped us with dinner reservations. Especially helpful when they can communicate in English!
We stayed in Junior Suite. Worth every penny. Spacious and clean. Even gave us complimentary wine.
รีวิวเมื่อ 11 มกราคม 2017
Louise จาก ออสเตรเลีย
เข้าพัก 4 คืน เมื่อ ธันวาคม 2016
Good breakfast, great location in the old quarter, rooms modern and clean. Definitely recommend and would stay here again.
รีวิวเมื่อ 03 มกราคม 2017
Nouchine จาก ลักเซมเบิร์ก
เข้าพัก 2 คืน เมื่อ ธันวาคม 2016
“lovely hotel and most helpful staff”
Short version: pleasantly surprised with the (IMHO 5 star) prof personalised service and lovely baby friendly hotel even though we expected that. We truly feel like guests instead of just another clients.
Long version: First time travelling with a 3months infant and we were pampered by the hotel's staff. The whole staff operates on a high level of service. As we extended our stay we got to try the room on the 3rd and 7th floor, and both were quiet. The rooms were very clean and the beds comf and not too soft. Room service food was great and they prepare it quiet quickly (within 10 min). And breakfast variety is great too, with excellent service. The Wifi however can be slow at times.
All in all highly recommended and we would totally go back there when back in Hannoi.
The staff was super helpful! Location is perfect as in the middle of all the buzz.
รีวิวเมื่อ 08 ธันวาคม 2016
Samia จาก แคนาดา
เข้าพัก 3 คืน เมื่อ ธันวาคม 2016
“Excellent service and great food!”
We loved the central location and the staff were just amazing! They catered to all our needs and helped with our travel related questions. The breakfa st buffet was superb and presentation was fabulous!
Wonderful, helpful staff welcaimed us after long flight. Very good breakfast each day. Including several hot options - omlettes, pancakes, French toast - and delicious buffet. Location perfect if you would like to be in Old Quarter with lots going on. Essence Restaurant is very good. We had a wonderful dinner there. They were amazing in responding to our need for gluten free options.
Highly recommend, would go back with enthusiasm!
Me and my friend stayed here on her last night in Hanoi. Upon arrival received a very warm welcome of the staff. Because it was our last night in Hanoi we got a free upgrade! Room was very nice, spacious and clean. The bed was amazing, very big and comfortable, and the bathroom was very neat as well. Lovely stay at this hotel, would also highly recommend eating at their restaurant on the ground floor. The only downside was that breakfast was not included in the roomprice and cost $10 per person if added.