I booked this hotel for my brother. The hotel hosts a travel agency in their lobby. MMy brother booked a tour in Halong bay, and discovered that he paid twice as much for the value, and the the tour features had nothing to do with the description he has got at the hotel. The worst is that when my brother called to complain, he'd got insulted by the travel agent. A vietnamese speaking friend then called and got insulted too! The hotel management did nothing to settle the issue, hiding behind the travel agent that they host in their premices. This is a shame for HAnoi and Vietnam tourism. This hotel is a scam and should not be recommended for any tourist.
Lake view from upper floors, friendly staff, great central location
We asked for a lake view which was really lovely, especially at night time. They only have 2 rooms with a lake view as they are tucked in a side street so the rooms on the lower floors don't have this. The staff were friendly but the price jumped up when we stayed an extra night as we had not booked that night on agoda so we were charged the walk-in price. It is on one of the 'bar roads' which is useful with a charming bar called the 'polite bar' just around the corner.
รีวิวเมื่อ 01 ตุลาคม 2014
John จาก สิงคโปร์
เข้าพัก 1 คืน เมื่อ มกราคม 2014
“NO WINDOW ROOMS!! ”
only location, rest everything bad especially the room with no window
NOTHING GOOD IF YOU LIKE A FAKE WINDOW, FEELS LIFE A JAIL!!
รีวิวเมื่อ 17 กันยายน 2014
gail จาก ออสเตรเลีย
เข้าพัก 1 คืน เมื่อ กันยายน 2014
“Centrally located and modern facitities”
My room, the friendly staff, and centrally located
It was the second time in two years that I have stayed here. Although some staff are new employees they none the less looked after me impeccably. There was nothing that they baulked at and were of great comfort to me, especially when I thought I had lost my purse. On back-tracking my movements (at their insistence), my purse was found at a handicraft shop where I had put it on the table instead of straight into my bag.
I booked my Sapa trip with the travel desk in the foyer and enjoyed it immensely. The travel desk gave me a good price and the tour was extremely well organized. My room was well set out, clean and I could not have expected much more than was delivered. Thank you for the lovely stay and thanks for insisting I back-track and look for my purse. The buffet breakfast was very comprehensive and served up on the top floor, which has a stunning view of Hoan Kiem Lake. Thanks again for a nice stay at your hotel, I will be back again soon.