I called the hotel to ask for earlier check in 2 rooms. They confirmed we can check in via our call.
But when we came the hotel, they said that the room was full and we can not check in earlier, even we pay for those 2 rooms.
The staff do not speak a word of apology, and attitude is also very uncooperative and refused to admit it.
Hotel staff work very unprofessional. I don't understand why they can confirm earlier check in when I called them
Staff very helpful but location in an alley and you need to ask around in order to get there. The good point that location in an alley is much more quiet. Room is clean and nice, walking distance to main attractions, shopping area and Hoan Kiem Lake