Hafa Adai Ying,
Thank you for posting and sharing a review about your recent stay. On the onset we wish to extend to you our sincerest apologies and for the inconveniences. We hope that this isolated incident has not placed our property in your disfavor. I will share this with our team for review and corrective actions as necessary. We certainly look forward to welcome you back giving us another opportunity to serve you better.
Sales and Marketing Manager