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Aerotel Singapore (Transit Hotel at Terminal 1)
Aerotel Singapore (Transit Hotel at Terminal 1)
Aerotel Singapore (Transit Hotel at Terminal 1)
Aerotel Singapore (Transit Hotel at Terminal 1)
Aerotel Singapore (Transit Hotel at Terminal 1)
Aerotel Singapore (Transit Hotel at Terminal 1)
Aerotel Singapore (Transit Hotel at Terminal 1)

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8.2

Excellent

1,783 reviews

1,783 reviews

See map

8.9

Excellent

Location rating score

Excellent location
Parking
Available
Popular landmarks
Gardens By The Bay East 15.7 km
Singapore Flyer 16.3 km
Cloud Forest 16.3 km
Sands Skypark Observation Deck 16.7 km
Orchard Road 18.2 km
Chinatown 18.5 km
Singapore Botanic Gardens 20.1 km
National Orchid Garden 20.3 km
Night Safari 22.4 km
Singapore Zoo 22.4 km
Nearby landmarks
Pazzion 60 m
Jewel Canopy Park 230 m
Jewel Changi Airport 240 m
HSBC Rain Vortex 240 m
Victoria's Secret 270 m
Singapore Changi Airport 290 m
Uniqlo 300 m
Changi Airport MRT Station 550 m
TWG Tea 800 m
St John's Island 1.6 km

Aerotel Singapore (Transit Hotel at Terminal 1)

Level 3, Departure/Transit Lounge, Terminal 1, Singapore Changi Airport, Singapore, Changi, Singapore, Singapore, 819642 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Changi part of Singapore, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Gardens By The Bay East. Restaurant, fitness center and outdoor pool are among the special facilities that will enhance your stay with on-site convenience.

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Highlights

550 meters to public transportation

Check-in [24-hour]

Excellent breakfast

Complimentary WIFi in all rooms

Currency conversion service

Facilities

Complimentary WIFi in all rooms

Front desk [24-hour]

Check-in/out [express]

Car park [on-site]

Swimming pool [outdoor]

Golf course [on-site]

Exercise area

Shops

This property is in high demand!

31 travelers have booked today.

Value for money7.4
Location rating8.9
Nearest airportSingapore Changi Airport (SIN)
Distance to airport290 m

Rooms available at Aerotel Singapore (Transit Hotel at Terminal 1)

Double Plus Room - Max 12 Hours Stay & Meal
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Double Room (12 hours) with Meals
...
  • Room size: 20 m²/215 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Double Room (6 hours) with Meals
...
  • Room size: 20 m²/215 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Solo Room (6 hours) with Meals
...
  • Shower
  • Shared bathroom
  • 1 single bed
Enter dates to see prices
Solo Room (12 hours) with Meals
...
  • Shower
  • Shared bathroom
  • 1 single bed
Enter dates to see prices
Double Plus Room - Max 6 Hours Stay & Meal
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Double Room (24 hours) with Meals
...
  • Room size: 20 m²/215 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Double Plus Room - Max 24 Hours Stay & Meal
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Double Room (6 hours) with Meals & Lounge Access (3 hours)
...
  • Room size: 20 m²/215 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Double Room (12 hours) with Meals & Lounge Access (3 hours)
...
  • Room size: 20 m²/215 ft²
  • Shower
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Aerotel Singapore (Transit Hotel at Terminal 1)?

Check-out is until 11:30 PM. You may request late check-out during booking, subject to availability. Guests checking out after the designated period may be charged an additional fee. The front desk is always open, day or night.

How do I get to Aerotel Singapore (Transit Hotel at Terminal 1)?

For those who wish to drive their own cars, Aerotel Singapore (Transit Hotel at Terminal 1) has a car park right on site for maximum convenience.

Is breakfast offered at Aerotel Singapore (Transit Hotel at Terminal 1)?

Wake up to a great continental breakfast at Aerotel Singapore (Transit Hotel at Terminal 1). A selection of food types including western and asian breakfast options is available for guests.

What are my dining options at Aerotel Singapore (Transit Hotel at Terminal 1)?

Aerotel Singapore (Transit Hotel at Terminal 1) features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch.

What is the smoking policy at Aerotel Singapore (Transit Hotel at Terminal 1)?

Aerotel Singapore (Transit Hotel at Terminal 1) does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to Aerotel Singapore (Transit Hotel at Terminal 1)?

The closest airport to Aerotel Singapore (Transit Hotel at Terminal 1) is Singapore Changi Airport, 280 m away.

What is the closest train, metro, or bus station to Aerotel Singapore (Transit Hotel at Terminal 1)?

The closest train, metro, or bus station is Changi Airport MRT Station, 540 m away from Aerotel Singapore (Transit Hotel at Terminal 1).

What restaurants are nearby Aerotel Singapore (Transit Hotel at Terminal 1)?

Aerotel Singapore (Transit Hotel at Terminal 1)’s neighborhood is Changi which includes popular restaurants such as The Coffee Bean & Tea Leaf (Changi Airport) 1, Crystal Jade La Mian Xiao Long Bao and Maison De PB.

What popular shopping places are close to Aerotel Singapore (Transit Hotel at Terminal 1)?

Located in the Changi area, Aerotel Singapore (Transit Hotel at Terminal 1) is close to great shopping choices like Jewel Changi Airport, Victoria's Secret and TWG Tea.

What are popular attractions near Aerotel Singapore (Transit Hotel at Terminal 1)?

Aerotel Singapore (Transit Hotel at Terminal 1)’s location in the Changi neighborhood makes it close to famous attractions including The Changi Museum, Jewel Canopy Park and Changi Prison Museum & Chapel.

What popular beaches are close to Aerotel Singapore (Transit Hotel at Terminal 1)?

Aerotel Singapore (Transit Hotel at Terminal 1)’s Changi neighborhood also includes Changi Beach.

What popular natural sightseeing spots are close to Aerotel Singapore (Transit Hotel at Terminal 1)?

Aerotel Singapore (Transit Hotel at Terminal 1) is located within Changi, which makes it conveniently close to natural sights including St John's Island, Changi Sailing Club and Lorong Halus Wetland.

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See map

Explore the neighborhood

What people love about Aerotel Singapore (Transit Hotel at Terminal 1)

  • 7.6

    Very good

    "The Aerotel is a great hotel for a short layover."

    KENDRA

    |

    June 21, 2022

  • 9.2

    Exceptional

    "Great option for a long 12+ hour layover."

    Fernando

    |

    June 10, 2022

  • 10

    Exceptional

    "This hotel provide comfortable rest for a few hours we could manage to catch a few hours sleep for the next flight."

    lian

    |

    June 9, 2022

Property ranking|Compared to 555 Singapore properties
See all rankings
Cleanliness score
8.8/10
Location score
8.9/10
Overall score
8.3/10
Service score
8.2/10
Better than
89
%
of Singapore properties
Better than
83
%
of Singapore properties
Better than
76
%
of Singapore properties
Better than
71
%
of Singapore properties
Overall rating:

8.2

Excellent
1,783 reviews
Cleanliness
8.8
Facilities
8.1
Location
8.9
Read all reviews >
What travelers say they love:
Aerotel was so convenient and easy to access in Terminal One...
Shobna from Canada
Solo traveler
More about Aerotel Singapore (Transit Hotel at Terminal 1)

More about Aerotel Singapore (Transit Hotel at Terminal 1)

Aerotel Singapore (Transit Hotel at Terminal 1)

Never miss a single attraction in Singapore when staying at Aerotel Singapore (Transit Hotel at Terminal 1). Getting around in Singapore is easy when staying at this hotel, strategically placed right in the heart of the city.
Enjoy all that Aerotel Singapore (Transit Hotel at Terminal 1) has to offer! Keep up with all your communications easily with the hotel's free Wi-Fi. Guests can enjoy convenient available parking right at the hotel. Front desk service is provided at the hotel including express check-in or check-out.
Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Aerotel Singapore (Transit Hotel at Terminal 1) from the convenience of your guestroom. In some select rooms, you can find bottled water, a coffee or tea maker, instant coffee and instant tea at your disposal. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and towels available in some guest bathrooms.


Dining and things to do

Every day at Aerotel Singapore (Transit Hotel at Terminal 1) begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry.
Fill your days with the array of activities and facilities offered at Aerotel Singapore (Transit Hotel at Terminal 1). Spend some time relaxing at the hotel's pool. Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation.
Get social at the hotel's library and shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Aerotel Singapore (Transit Hotel at Terminal 1) provides an excellent base for exploring the sights of Singapore in-depth. The most famous landmark nearby is Singapore Flyer just 16.2 km away. Don't forget to stop by Sands Skypark Observation Deck located 16.7 km away, where everyone who visits Singapore wants to have their photo taken.


Reasons to stay here

Facilities at this hotel are rated higher than 85% of other accommodations in the city.
Past guests love the cleanliness here, ranking it higher than 88% of the city's accommodation.
Ranking higher than 82% of the city's accommodations options, this is a great choice for location.

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Amenities and facilities
Excellent
Facilities

8.1

Most talked about facilities

Housekeeping

39 mentions

Breakfast

26 mentions

Swimming Pool

15 mentions

Food & Dining

5 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Golf course [on-site]
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • Bar
  • Bottle of water
  • Coffee shop
  • Fruits/snacks
  • Poolside bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Contactless check-in/out
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Library
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [on-site]

Available in all rooms

  • Coffee/tea machine
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Desk
  • Free tea
  • Hair dryer
  • Non-smoking
  • Shower
  • Slippers
  • Toiletries
  • Towels
  • Wake up call
  • Wi-Fi
Food and dining
Breakfast options
  • Continental
  • Vegetarian
Restaurants on site

Plaza Premium Lounge

  • Cuisine: American, Chinese, Local
  • Menu: A-la-carte
Location
Level 3, Departure/Transit Lounge, Terminal 1, Singapore Changi Airport, Singapore, Changi, Singapore, Singapore, 819642
Excellent
Location

8.9

Airports

  • Singapore Changi Airport (SIN)
    290 m 3 min drive
  • Seletar Airport (XSP)
    14.4 km

Public transportation

  • Changi Airport MRT Station
    550 m
  • Pasir Ris East
    3.3 km

Hospital or clinic

  • Shenton Family Medical Clinic
    4.2 km

Shopping

  • Jewel Changi Airport
    240 m

Convenience store

  • On-site

Cash withdrawal

  • ATM
    40 m
What's nearby

Popular landmarks

  • Gardens By The Bay East
    15.7 km
  • Singapore Flyer
    16.3 km
  • Cloud Forest
    16.3 km
  • Sands Skypark Observation Deck
    16.7 km
  • Orchard Road
    18.2 km
  • Chinatown
    18.5 km
  • Singapore Botanic Gardens
    20.1 km
  • National Orchid Garden
    20.3 km
  • Night Safari
    22.4 km
  • Singapore Zoo
    22.4 km

Nearby landmarks

  • Pazzion
    60 m
  • Jewel Canopy Park
    230 m
  • Jewel Changi Airport
    240 m
  • HSBC Rain Vortex
    240 m
  • Victoria's Secret
    270 m
  • Singapore Changi Airport
    290 m
  • Uniqlo
    300 m
  • Changi Airport MRT Station
    550 m
  • TWG Tea
    800 m
  • St John's Island
    1.6 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-out until23:30

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors1
  • Number of restaurants1
  • Number of rooms 70

Reviews of Aerotel Singapore (Transit Hotel at Terminal 1) from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.8
Facilities8.1
Location8.9
Service8.2
Value for money7.4
High score for Singapore
Rating
9+ Exceptional (266)
8-9 Excellent (125)
7-8 Very Good (117)
6-7 Good (60)
<6 Below Expectation (91)
Time of the year
Mar - May (167)
Jun - Aug (140)
Sep - Nov (167)
Dec - Feb (185)
All guests (1,783)
All room types
All languages

Show reviews that mention 

Showing 659 verified guest comments
12345
9.6
Exceptional
Richard from Australia
Couple
Double Room (12 hours) with Meals
Stayed 1 night in January 2020

Intransit at Changi”

Changi airport terminal 1. If you havd an ungodly lay over between flights and arrive in the stupid hours between midnight and 6am then I fully recommended that you book Aerotel. 4 star class and style 5 minutes from you aircraft arrival. Aircon room comy bed hot shower lovely bathroom all at your disposal within minutes of landing. No baggage carousel no customs or quarantine, just a 5 minute stroll hand your passport to the concierge and straight to your private haven. Even first class travellers don't get it any easier. Loved my experience and should the necessity arise again I wont hesitate to book Aerotel. Footnote: Booking through agoda is a problem in that it only caters for traditional over night hotel reservations where as Aerotel is by the hour from your arrival. If you book through a web based sight I urge you to then reconfirm your arrival time and booking duration directly with Aerotel, as I did and once again I would like to commend them for 100% efficiency.

Reviewed January 14, 2020

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Dear Guest, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again. Thank you, Marketing Team

Responded March 13, 2020
Aerotel Singapore (Transit Hotel at Terminal 1)
10.0
Exceptional
G from United States
Solo traveler
Solo Room (6 hours) with Meals
Stayed 1 night in September 2018

Great Location”

Aerotel Transit Hotel at Terminal 1 Changi Airport in Singapore is so convenient for a late flight and catching an early morning flight. Quiet, good aircon, right down the hall from the Showers and bathroom facilities and 5-10 minutes away from the gate. Great to stretch out for a few hours before heading on to another country.

Reviewed September 27, 2018

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Dear Valued Guest, Thank you so much for your stayed and appreciate a lot for the review. I hope you like our services and hope to see you again in near future! :)

Responded November 16, 2018
Aerotel Singapore (Transit Hotel at Terminal 1)
10.0
Exceptional
Liz from United Kingdom
Solo traveler
Stayed 1 night in October 2019

Lots going for this transit hotel”

Have stayed at this location on several occasions...plus have tried the other transit hotels at Changi as well. There are so many pluses for the venue: > Comfy beds and bedding > Kettle (I travel with hot water bottle) > Tea, coffee & water in room > Swimming Pool - outdoor!!! > Spacious lounge > Lighting is soft > Clean EVERYWHERE! > In-room amenities - toothbrush, vanity kit, slippers, shower cap Only downside: > Doors are noisy so the clicking locks can be very noticeable. Considerations: > The bedrooms are always pretty cool. Take a pair of socks and sleep wear or like me a hot water bottle. > Ear plugs if you are a light sleeper (maybe they could add this to their room amenties kit?) Overall it is my favourite transit hotel when travelling solo through Changi. I will visit again soon.

Reviewed October 30, 2019

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Dear Guest, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again. Kind Regards, Syed Yusuf Duty Manager

Responded November 12, 2019
Aerotel Singapore (Transit Hotel at Terminal 1)
8.4
Excellent
G from United States
Business traveler
Solo Room (6 hours) with Meals
Stayed 1 night in September 2018

Great location”

Aerotel Transit Hotel in Terminal 1 Changi Airport Singapore is a go to place when you have late or early morning flights . Their staff could have been more service minded in getting people in and out more quickly as had a passport and Agoda confirmation but it still seemed to be slow. When one only have a few hours to sleep, every moment is important.... Otherwise good facilities.....

Reviewed September 23, 2018

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Dear Valued Guest, Thank you so much for your stayed and appreciate a lot for the review. I hope you like our services and hope to see you again in near future! :)

Responded November 16, 2018
Aerotel Singapore (Transit Hotel at Terminal 1)
10.0
Exceptional
Patricia from New Zealand
Couple
Double Plus Room - Max 6 Hours Stay & Meal
Stayed 1 night in July 2019

Brilliant stopover in Singapore - Impeccably clean”

Didn't quite know what to expect with our stopover and hotel as we booked the week before we left! Definitely would stay here again, easy to find in Terminal 1, it's all in transit so need to go through customs. Hotel exceptionally clean and beautifully appointed. The bed and bedding is of the highest quality, had the best night sleep that we have had in ages with 2 queen size beds. A lovely breakfast was included in the price of our room. Would definitely stay again and will let all our friends know who are travelling and need a stopover in Singapore. Very impressed

Reviewed July 09, 2019

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Dear Patricia, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again. Kind Regards, Syed Yusuf Duty Manager

Responded August 02, 2019
Aerotel Singapore (Transit Hotel at Terminal 1)
10.0
Exceptional
William from United States
Solo traveler
Stayed 1 night in June 2019

Aerotel Terminal 1 Transit Hotel (Singapore/Changi) highly recommended!”

Staying at an airport/transit hotel was a new experience for me but very much a positive one. I'd arrived at Singapore from Penang in Malaysia with an early morning flight the following morning and it was very convenient to check my bag at the terminal already & to be located within it prior to the next flight. The pod-space was quite comfortable & more than sufficient for my needs, even with a bathroom & shower down the hallway. The included breakfast was pleasantly refreshing and the space where it was served bright & cozy, with choices of coffee. I did not have time to use the swimming pool but its availability was an additional asset. the only difficulty is in plotting out an incoming flight so that one does not overstay the 12 hour limit but even this scheduling seemed flexible, the allotted time not beginning until one actually registers.

Reviewed June 18, 2019

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Dear William, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again. Kind Regards, Syed Yusuf Duty Manager

Responded August 02, 2019
Aerotel Singapore (Transit Hotel at Terminal 1)
8.4
Excellent
Wing from Hong Kong SAR, China
Couple
Double Room (12 hours) with Meals
Stayed 1 night in January 2021

Transiting in Singapore ”

Actually we booked the hotel in last minute (we have to arrive at Singapore airport the next day of the day we booked). I think it’s a bit expensive , because it costs ~$1800 Hong Kong Dollars!! For a room for 12 hours. (Another choice is a bit cheaper but only 6 hours) We stayed there after the flight from Hong Kong to Singapore, and the next flight to Sydney would be at 10am the day after. We would be in the waiting area, unless people come and pick us up by buggy car to the hotel on the first day, or from the hotel to the boarding gate on the second day by buggy car again. We had a good view to the planes parking outside from the room. The room was quite tidy, the bed was okay but my husband said it’s a bit too soft. We received two meals, there were 4 choices, same choices for dinner and breakfast. It’s tasty but the size was small. Therefore we need to order something more from the in room dining manual. But the food from in room dining eg fries and nuggets were excellent though. The room was generally quite comfortable. If we can transit in Singapore next time when it’s non-Covid, we expect that we can have more fun staying in the Changi airport as there are lots of facilities and foodcourt. However now most of them are closed.

Reviewed January 19, 2021

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9.6
Exceptional
Janice from Australia
Couple
Stayed 1 night in March 2020

Fantastic pre cursor to long flight especially if flying Economy. Great facilities, pool & lounge ”

We used this facility twice, once with lounge access combo with hotel & once just hotel. We were extremely impressed with both & food & drinks in Premium lounge were complimentary & if a very god standard with good choice selection. We would definitely recommend to any fellow traveller transiting thru Changi Airport. Well done Aerotel 😀👍🏼 Cheers Han & Patrick

Reviewed March 24, 2020

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Dear Janice, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again.

Responded May 27, 2020
Aerotel Singapore (Transit Hotel at Terminal 1)
8.8
Excellent
Nitita from United States
Couple
Double Plus with Meal - 6 hours
Stayed 1 night in July 2018

OK service - Great Room”

My husband and I landed at midnight and trekked from Terminal 1 to Terminal 3 where Aerotel was. We were tired and were very unhappy with having to wait 30+ minutes in the long line to check-in. The check-in process took almost 5 minutes per person and needs to be much more efficient. I had inquired about extending our stay via email and was told we had to check availability when we arrived. Sadly, they were unable to extend our stay. Another guest in front of us had an extended hour included in his reservation already, so I was confused why we weren't able to reserve it. The room itself was a delight and very quiet. We passed out the entire six hours.

Reviewed July 09, 2018

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Dear Valued Guest, Thank you so much for your stayed and appreciate a lot for the review. I hope you like our services and hope to see you again in near future! :)

Responded November 16, 2018
Aerotel Singapore (Transit Hotel at Terminal 1)
9.2
Exceptional
Phoebe from Australia
Family with young children
Double Room (12 hours) with Meals
Stayed 1 night in January 2020

Great but VERY pricey for a short stay ”

Got stranded in Singapore for 2 days and decided to check into Aerotel with my children. For 12 hours it cost me nearly $400AUD but staying there while waiting for a new flight was heaven sent! So good to be able to freshen up and have a good sleep and check out peacefully! If I ever do get stranded again in Terminal 1, I will be checking in again here.

Reviewed February 04, 2020

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Dear Phoebe, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again.

Responded May 27, 2020
Aerotel Singapore (Transit Hotel at Terminal 1)
9.6
Exceptional
Donald from Australia
Couple
Double Plus Room - Max 12 Hours Stay & Meal
Stayed 1 night in November 2018

D. Bridger Couple from West Australia”

Landed and at docking at 1.30am. Within 30 minutes, we had disembarked the airplane, taken two travellators; found the Aerotel Transit Hotel; booked in; found our room; & in bed. Beds were the best we have experienced in an Hotel in years. Staff, room, facilities all excellent. The meal was lovely. Well worth the money.

Reviewed November 19, 2018

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Dear Guest, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again. Kind Regards, Marketing Team

Responded December 18, 2019
Aerotel Singapore (Transit Hotel at Terminal 1)
10.0
Exceptional
Florence from Philippines
Couple
Double Plus Room - Max 12 Hours Stay & Meal
Stayed 1 night in June 2019

Businessman”

This is my first time using the Aerotel Transit Hotel. The experience was indeed amazing, fantastic and very convenient. I would surely recommend this hotel to my friends.

Reviewed July 04, 2019

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Dear Florence, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again. Kind Regards, Syed Yusuf Duty Manager

Responded August 02, 2019
Aerotel Singapore (Transit Hotel at Terminal 1)
10.0
Exceptional
Sonia from New Zealand
Couple
Stayed 1 night in February 2019

Hard to find”

The book in details weren’t very clear. We walked out of the airport and needed a boarding pass to get back in. The hotel is sign posted “ Transit hotel” and not Aerotel so look for that. Friendly staff though, milk powder and not milk for coffee. We stayed 1 night and in the morning flew to Hat yai. Overall a good experience.

Reviewed February 18, 2019

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Dear Guest, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again. Kind Regards, Marketing Team

Responded December 18, 2019
Aerotel Singapore (Transit Hotel at Terminal 1)
9.6
Exceptional
Suzanne
Couple
Stayed 1 night in October 2019

Singpore Airport is a destination in it's own right...”

Singapore Airport is just a wonderful experience on many levels.... the Jewel should be counted as a major human achievement. I could have stayed there for days. I loved and appreciated the Aerotel, but the lounge was disappointing and frankly offered little in food, especially breakfast for Westerners... I wouldn't waste time or money on it again.

Reviewed October 26, 2019

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Dear Guest, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again. Kind Regards, Syed Yusuf Duty Manager

Responded November 12, 2019
Aerotel Singapore (Transit Hotel at Terminal 1)
10.0
Exceptional
Ming from Malaysia
Couple
Double Plus Room - Max 6 Hours Stay & Meal
Stayed 1 night in August 2019

Convenient For A Night Stay”

This hotel is located in transit area of Terminal 1, which eventually we don’t have to do immigration and baggage clearance. Arriving in the midnight, however there was some renovation works going on, a little sound can be heard from the room. Water from the shower had a weird smell which supposed the piping was not clean. Overall experience with the transit was okay with a complimentary meal provided.

Reviewed August 31, 2019

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Dear Guest, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again. Thank you, Marketing Team

Responded November 15, 2019
Aerotel Singapore (Transit Hotel at Terminal 1)
8.8
Excellent
G from United States
Couple
Double Plus Room - Max 6 Hours Stay & Meal
Stayed 1 night in November 2018

A great, convenient location at Changi Airport”

Flying the last flight in and the first flight into Singapore? No problems because Terminal 1 has a great transit Hotel with breakfast. You have to watch out because they only allow you 6 hours and then you pay for each hour afterwards. When you are tired and needing to stretch out, this is the place.

Reviewed November 10, 2018

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Dear Valued Guest, Thank you so much for your stayed and appreciate a lot for the review. I hope you like our services and hope to see you again in near future! :)

Responded November 16, 2018
Aerotel Singapore (Transit Hotel at Terminal 1)
8.0
Excellent
Yvonne from Australia
Family with teens
Double Plus Room - Max 6 Hours Stay & Meal
Stayed 1 night in February 2019

Very good”

The room is big & clean. No complaint at all. The only downside was the service. The staffs at the reception were unfriendly. Transit hotel at terminal 2 had a great service, lots of information, how to connect to wifi or where to go for a meal unlike Aerotel.

Reviewed February 26, 2019

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Dear Guest, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again. Kind Regards, Marketing Team

Responded December 18, 2019
Aerotel Singapore (Transit Hotel at Terminal 1)
8.0
Excellent
gavin from Australia
Solo traveler
Stayed 1 night in December 2018

Very good”

I stayed at this and another transit hotel on a reutrn trip to Europe. They helped with reducing the effects of jetlag. The options at Changi are fairly similar (both clean) but the Ambassador probably had better acoustic privacy and the buffet was more accessible (Aerotel requires you to place an order first). The shared bathroom faciltieis were a little better at Aerotel.

Reviewed December 06, 2018

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Dear Guest, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again. Kind Regards, Marketing Team

Responded December 18, 2019
Aerotel Singapore (Transit Hotel at Terminal 1)
9.2
Exceptional
Joanne from Malaysia
Solo traveler
Stayed 1 night in February 2020

Well worth the price”

Perfect for overnighted. Just walk straight from the plane to hotel (terminal 1) and check in. Make sure you have a change of clothes and toiletries in hand carry. Your check in luggage will be at the terminal you came from (just remember that terminal number) and the next morning, after breakfast and a view, pickup your luggage and proceed thru immigration. So easy. Room is tiny, but that was expected. Shower was hot (recommend getting slippers or some kind of bathroom footwear) and room also had coffee tea facilities.

Reviewed February 29, 2020

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Dear Guest, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again. Thank you, Marketing Team

Responded March 13, 2020
Aerotel Singapore (Transit Hotel at Terminal 1)
10.0
Exceptional
Judith from United States
Solo traveler
Stayed 1 night in August 2019

Painless Layover at Changi Airport Singapore”

This is a practical way to get some rest between flights go to terminal one Changi airport. the facilities are very clean while the rooms do not have their own showers it is not inconvenient to go up the hall and use an immaculate shower. Six hours is enough to catch your breath and recovers and get to your own terminal and depart. Highly recommend.

Reviewed August 16, 2019

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Dear Guest, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again. Kind Regards, Marketing Team

Responded December 18, 2019
Aerotel Singapore (Transit Hotel at Terminal 1)
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