7.9

Very good
4.6% this month
/10
(357 reviews)See what guests said
Highly rated by guests – 84% would recommend
Housekeeping14
Swimming Pool2
Shops1
See map

8.5

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Scuba Corner

120 m

Seven eleven - 7-11

160 m

Nature's Nutrition

170 m

Jalan Besar Stadium

330 m

Lasting impressions

370 m

Popular landmarks
Singapore Flyer

2.2 km

Gardens By The Bay East

2.5 km

Sands Skypark Observation Deck

2.7 km

Orchard Road

2.9 km

Cloud Forest

2.9 km

Closest landmarks
Singapore Immigration & Registration ICA Buidling

320 m

Immigration Department

350 m

Actualize CrossFit

440 m

One Stop Supermarket

560 m

New World Clinic & Surgery

570 m

ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)

"Great stay"

Mohan - May 1, 2022
Superior Room with 1 Double Bed - Guestroom ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)
Bed ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)
Lobby ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)
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2021

ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)

28 Penhas Road, Kallang, Singapore, Singapore, 208187 - See map

In addition to the standard of SG Clean, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Kallang, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Gardens By The Bay East. Rated with 3 stars, this high-quality property provides guests with access to restaurant and outdoor pool on-site.

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Attention

This property is in high demand!

9 travelers have booked today.

SG Clean

SG Clean denotes businesses that adhere to high standards of public hygiene.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Important announcement -- "We regret that we are unable to accept bookings for guests who test positive on a COVID-19 test. Additionally, all leisure guests checking in to hotels have to be fully vaccinated or medically ineligible for COVID-19 vaccines under the National Vaccination Programme in compliance with enhanced Vaccination Differentiated Safe Management Measures (VDS). For more information, please contact us directly or visit the advisory issued by the Ministry of Health at https://www.moh.gov.sg/covid-19-phase-advisory."
  • 220 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Laundry service

  • Safety deposit boxes

Value for money7.8
Distance to city center2.0 km
Location rating8.5
Nearest airportSeletar Airport (XSP)
Distance to airport11.8 km

Rooms available at ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)

Superior Room with 1 Double Bed and 1 Single Be d
...
  • Room size: 15 m²/161 ft²
  • Non-smoking
  • 1 double bed and 1 single b...
Enter dates to see prices
Standard room with 1 double bed.
...
  • Room size: 12 m²/129 ft²
  • No Windows view
  • 1 double bed
Enter dates to see prices
Superior Room With 2 Single Beds
...
  • Room size: 13 m²/140 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Superior Room with 1 Double Bed
...
  • Room size: 13 m²/140 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Standard Room with 1 double bed and 1 single be d
...
  • Room size: 15 m²/161 ft²
  • No Windows view
  • 1 double bed and 1 single b...
Enter dates to see prices
Standard Room with 2 Single Beds
...
  • Room size: 12 m²/129 ft²
  • No Windows view
  • 2 single beds
Enter dates to see prices
Work From Hotel - Standard Double or Twin Room (9am to 6pm)
...
  • Room size: 10 m²/108 ft²
  • Shower
  • 1 double bed or 2 single be...
Enter dates to see prices
Standard Triple Room no window
...
  • Room size: 15 m²/161 ft²
  • Shower
  • 1 double bed and 1 single b...
Enter dates to see prices
TRIPLE STANDARD NO WINDOW
...
  • Room size: 15 m²/161 ft²
Enter dates to see prices
Double or Twin STANDARD NO WINDOW
...
  • Room size: 12 m²/129 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)?

For those who wish to drive their own cars, ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved) has a car park available for guests. Parking is free for guests.

Is breakfast offered at ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)?

Wake up to a great à la carte breakfast at ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved). Adults can enjoy breakfast offered with an additional charge of 12 SGD if not included in the room rate.

What are my dining options at ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)?

Ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved) features an on-site restaurant for your dining convenience. You can pick and choose from a wide array of cuisines including Chinese and asian.

What is the smoking policy at ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)?

Ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved) does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)?

Lavender MRT Station is the closest train, metro, or bus station, about 220 m away from ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved).

What restaurants are nearby ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)?

Restaurants including Antoinette Cafe, Lighthouse Bistro & Bar and Roundhouse singapore are popular in ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)’s neighborhood which is known as Kallang.

What popular shopping places are close to ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)?

Located in the Kallang area, ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved) is close to great shopping choices like Kallang Wave Mall and Leisure Park Kallang.

What are popular attractions near ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)?

Guests at ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved) can easily visit Thekchen Choling, Kallang Riverside Park East and Stadium Riverside Park located in the Kallang area.

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Explore the neighborhood

What people love about ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)

  • 8.4

    Excellent

    "Great stay"

    Mohan

    |

    May 1, 2022

  • 8.4

    Excellent
    Location

    "I was so surprised to find out just how conveniently located this hotel was!"

    Ming

    |

    April 28, 2022

  • 10

    Exceptional

    "Was comfortable and the aircon was good."

    AYUN

    |

    April 13, 2022

Overall rating:

7.9

Very good
357 reviews
Cleanliness
8.1
Facilities
7.2
Location
8.5
Read all reviews >
What travelers say they love:
Definitely will stay there again.
Rejina from Malaysia
Solo traveler
More about ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)

More about ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)

ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)

Enjoy your best urban adventure ever at ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved), with its special, travel-minimizing location right in the city center, allowing you more time to see all that Singapore has to offer. Just 2.4 km from Gardens By The Bay East, ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved) provides an easy access to nature, a great escape from everyday life.
At ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved), the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including luggage storage and safety deposit boxes.
For longer stays or whenever you need it, the laundry service keeps your favorite travel outfits clean and available. For health reasons, smoking is not permitted anywhere inside the hotel.
All rooms at ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved) are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service and air conditioning. For a bit of entertainment, guests will find television and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, bottled water, instant coffee and instant tea are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and towels available in some guest bathrooms.


Dining and things to do

A number of great dining options at the hotel assures that you'll always have convenient and delicious choices.
Enjoy the countless activities offered at ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved). Don't forget to make a visit or two to the hotel's pool.


Around the property

An array of attractions are a must-see while visiting Singapore. Don't forget to stop by the most iconic landmark in the area, the famous Singapore Flyer just 2.2 km away. Be sure to visit Sands Skypark Observation Deck located 2.7 km away, an item on every checklist of those who travel to Singapore.

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Amenities and facilities
Very good
Facilities

7.2

Most talked about facilities

Housekeeping

5 mentions

Swimming Pool

4 mentions

Food & Dining

2 mentions

Internet

2 mentions

Languages spoken

  • English
  • Chinese [Mandarin]

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Golf course [on-site]
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Restaurants

Services and conveniences

  • Air conditioning in public area
  • Elevator
  • Facilities for disabled guests
  • Invoice provided
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Complimentary tea
  • Desk
  • Fire extinguisher
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • Linens
  • Mirror
  • Non-smoking
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Smoke detector
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Asian
Restaurants on site

Out To Chill (OTC)

  • Cuisine: Asian
  • Menu: A-la-carte
Location
28 Penhas Road, Kallang, Singapore, Singapore, 208187
Excellent
Location

8.5

Airports

  • Seletar Airport (XSP)
    11.8 km 19 min drive
  • Singapore Changi Airport (SIN)
    15.6 km 20 min drive

Public transportation

  • Lavender MRT Station
    230 m 6 min walk
  • Bendemeer MRT Station
    470 m

Hospital or clinic

  • New World Clinic & Surgery
    570 m

Shopping

  • Orchard Road
    2.9 km

Convenience store

  • 7 Eleven
    40 m 1 min drive

Cash withdrawal

  • ATM
    160 m 1 min walk
What's nearby

Popular landmarks

  • Singapore Flyer
    2.2 km
  • Gardens By The Bay East
    2.5 km
  • Sands Skypark Observation Deck
    2.7 km
  • Orchard Road
    2.9 km
  • Cloud Forest
    2.9 km
  • Chinatown
    3.7 km
  • Singapore Botanic Gardens
    5.2 km
  • National Orchid Garden
    5.3 km
  • Night Safari
    13.1 km
  • Singapore Zoo
    13.1 km

Nearby landmarks

  • Scuba Corner
    120 m
  • Seven eleven - 7-11
    160 m
  • Nature's Nutrition
    170 m
  • Lavender MRT Station
    230 m
  • Singapore Immigration & Registration ICA Buidling
    320 m
  • Jalan Besar Stadium
    330 m
  • Immigration Department
    350 m
  • Lasting impressions
    370 m
  • Thekchen Choling
    380 m
  • Actualize CrossFit
    440 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The minimum age of guests to check in is 18 years if unaccompanied by an adult.
  • The minimum age required to check in is 18 years for local residents.
  • Guests must provide a valid form of government regulated identification (eg. original passport, photo ID card) upon check-in.
  • The property does not have bathtub, video game console, clothes dryer, washing machine, in-room safe box, refrigerator and slippers in all rooms.
  • The restaurant is open from 08:00 AM to 09:30 PM, Monday to Saturday
  • This property cannot currently accept quarantine stays.
  • We regret that we are unable to accept bookings for guests who test positive on a COVID-19 test. Additionally, all leisure guests checking in to hotels have to be fully vaccinated or medically ineligible for COVID-19 vaccines under the National Vaccination Programme in compliance with enhanced Vaccination Differentiated Safe Management Measures (VDS). For more information, please contact us directly or visit the advisory issued by the Ministry of Health at https://www.moh.gov.sg/covid-19-phase-advisory.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Distance from city center2.0 km
  • Travel time to airport (minutes)25

Extras

  • Breakfast charge (unless included in room price)12 SGD

The property

  • Number of floors4
  • Number of restaurants1
  • Number of rooms 74
  • Room voltage240
  • Year property opened2007
Property announcements

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Extra bed is not available at this property.

Reviews of ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved) from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.1
Facilities7.2
Location8.5
Service8.0
Value for money7.8
High score for Singapore
Rating
9+ Exceptional (39)
8-9 Excellent (17)
7-8 Very Good (29)
6-7 Good (10)
<6 Below Expectation (27)
Time of the year
Mar - May (24)
Jun - Aug (29)
Sep - Nov (31)
Dec - Feb (38)
All guests (357)
All room types
All languages

Show reviews that mention 

Showing 122 verified guest comments
12345
9.6
Exceptional
Mark from Australia
Couple
Stayed 2 nights in July 2018

great budget hotel”

great budget hotel is very friendly, helpful and clean. The only downside is the hard bed. Its hard by western standards but aside from that, its great. they have now put usb and international power sockets in the rooms

Reviewed July 30, 2018

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9.6
Exceptional
Primrose from Philippines
Family with teens
Stayed 4 nights in May 2019

overall excellent”

Staff are friendly, they are cleaning the room everyday. Lavander MRT station is just 200m away, supermarket, restaurants, bus station is just street away from the hotel. I should give them a perfect score but there is one thing that I asked and they did not respond to my request, that is when I reported that our sink in the toilet is blocked (not totally) but the water is not going down easily, they took my room number but unfortunately they did not fix it. But overall our stay is great and I will come come back again in this hotel.🥰🥰🥰

Reviewed May 12, 2019

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Dear Primrose, We appreciate your time for sharing your stay experience. Thank you for appreciating our friendly staff, clean rooms and accessible location. We would like to apologise for the inconveniences caused and that this will be shared with the team for improvements. Regards, Jack Chee Senior Customer Relations Manager

Responded May 23, 2019
ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)
10.0
Exceptional
MARY from Philippines
Family with young children
Stayed 3 nights in July 2019

Highly recommended. ”

The experience was great. Staffs were very accommodating. Location is very accessible. They have a pool area where you can relax after a very tiring day. We once had a problem with our door lock. We were unable to enter the room. But we were given options to either move to a different room or stay in our room and they are going to open it for us instead if we decide to go out again that night. We chose the latter because it'd be fixed the following morning. Aside from that everything is perfect. They change towels, clean the room and replenish the tea, coffee, bottled water and sugar every day. If I'm gonna go back I'll surely choose it again.

Reviewed July 14, 2019

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Dear Mary, Thank you for your strong recommendation for Fragrance Hotel - Imperial! It has been our utmost pleasure to have offered you a delightful Fragrance experience, and to have surpassed your expectations in every regard during your stay with us. We have thoroughly cherished our opportunity to serve you well, and we will be anticipating your next stay with us in the near future. See you soon! Best Regards, Thaddaeus Guest Experience Executive

Responded July 20, 2019
ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)
8.0
Excellent
Chomphoonuch from Thailand
Couple
Stayed 2 nights in August 2018

Good location...Nice staff”

Only 3-4 minutes walk from MRT Lavender through V-Hotel. The room is rather small but still suit for a couple. Air-con has a little smell when start and bathroom is not devided wet and dry area. All staffs are very nice. Will stay again when visit Singapore next time.

Reviewed August 20, 2018

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7.2
Very good
william from Indonesia
Couple
Stayed 3 nights in December 2019

super noisy”

I hardly had enough sleep here during my 3 nights stay, it’s super noisy from inside the room, u will very often hear door bangings, people walk n talk along the alleys, music playing from hotel speakers 24 hours., childrens shoutings. could also heard noises from neighboor rooms. at one time I even pgot angry and comfronted athe neighbour and starred at them just to inhappily urge them to lower the noise, as they kept coming in and out of their room like 20times in the morning. slammed the door each time. not sure why i wouldnt recommend staying here especially during high season if u r willing to spend a bit more, there are many better options for budget hotels around this area.

Reviewed December 20, 2019

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Dear William, Thank you for your review. I'm sorry to hear that your rest could have been better. Please do not hesitate to approach my colleagues at the front desk for their assistance in restoring a pleasant and comfortable environment for rest, especially during the silent hours of the night. Best Regards, Thaddaeus Guest Experience Executive

Responded December 24, 2019
ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)
8.8
Excellent
Bruce from Canada
Solo traveler
Superior Room With 2 Single Beds
Stayed 5 nights in November 2020

Basic but good”

I was passing through and had 5 nights at the hotel. Staff were super friendly, great location which was only 200 metres to the MRT and lots of choice for eating out within a few minutes walk (super market less than 2 minutes away too). Rooms are not big but things were tidy and the place was quiet as well. Wifi was a bit slow for video calling but I managed to make it through. Not luxury but certainly a place you can hang your head for a few nights.

Reviewed November 24, 2020

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Dear Bruce, Thank you for sharing your positive stay experience with the rest of our travellers. The Hotel Team is heartened to hear that your stay was an impeccable one, from the location of the hotel to the services of the staff. All hotel guests enjoy complimentary use of the hotel's Wi-Fi network during their stay here. The Wi-Fi is good for email correspondence and WhatsApp, though it might be unsuitable for video calls, streaming and mobile phone games. We value your patronage and we are happy that you enjoyed the comfortable and affordable accommodation which ibis budget Singapore has been known for. We look forward to welcoming you back for another lovely stay and to delight you with our ibis budget Singapore hospitality! Regards, Jack Chee Senior Customer Relations Manager

Responded December 16, 2020
ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)
8.4
Excellent
Chai from Malaysia
Business traveler
Superior Room with 1 Double Bed
Stayed 1 night in July 2019

Clean nice room”

Good location and near MRT Lavender, easy to get food with many food stores nearby and a supermarket as well. Room is clean and bed is comfortable. Room shape is a bit unusual cause room located at corner of the building. Enough space even for 2 person.

Reviewed August 07, 2019

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Dear Chai, Thank you for your wonderful review for Fragrance Hotel - Imperial, and highlighting the great benefits of staying with us! It has been our utmost pleasure to have been of great service, and we look forward to having you back with us very soon! Best Regards, Thaddaeus Guest Experience Executive

Responded August 14, 2019
ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)
9.2
Exceptional
Lana from Philippines
Solo traveler
Superior Room with 1 Double Bed
Stayed 2 nights in February 2021

Great for a short stay!”

Clean. No fuss hotel. It’s proximity to lavender mrt station is a great plus point! There’s a lot of cool restaurants nearby too!

Reviewed February 12, 2021

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Dear Lana, I am happy that you had awarded an excellent score for your hotel stay! Indeed, many guests had enjoyed their stay here due to its convenient location, which is a less than 5mins walk to Lavender MRT Station. Nearby the property are the various amenities such as supermarkets, money exchange service, 24hrs convenience store and eateries offering a wide selection of food from local, Chinese to Indian Muslim. Within walking distance from the hotel is the Aperia Mall, which houses a food court, fast food outlet, restaurants and coffee joints. There is also a supermarket located at the basement of the mall. About 500m away is the vibrant neighbourhood of Jalan Besar, which is home to a range of hip cafés and eateries. With so many things to do, it is no wonder guests had enjoyed their time during their stay here. Regards, Jack Chee Senior Customer Relations Manager

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ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)
8.0
Excellent
Lam
Family with teens
Stayed 5 nights in June 2019

Standard hotel”

A standard place with proper cleanliness and friendliness. Our rooms were quite small and, though having booked two rooms with windows, they couldn't be opened due to fire safety. Bathroom wasn't properly designed so the water leaked out all over the floor during showering. But: the place was clean, close to an MRT, shops, food courts, etc., and the staffs were nice. Will stay again.

Reviewed June 15, 2019

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Dear Lam, Thank you for taking time to write a review of your hotel stay. I am glad to hear that our hotel's accessible location and the great service provided by our staff have met your expectations. For the safety and security of our hotel guests, the windows in the rooms cannot be opened. This is the practice of most hotels in SIngapore. We look forward to welcoming you back to our hotel in the future. Best regards, Ariel Guest Experience Executive

Responded June 24, 2019
ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)
9.6
Exceptional
Kar
Solo traveler
Stayed 3 nights in May 2019

It was a pleasant experience overall.”

Friendly staff, convenient location, had to wait for checkin til after 3pm, but clean rooms and great housekeeping.

Reviewed May 18, 2019

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5.2
Kyuyeon from Philippines
Family with teens
Stayed 5 nights in January 2019

Above average”

Hotels in Singapore are pricey so the value for the money was just right. It was just really disappointing that our room was not cleaned after our 1st night. We returned to the hotel at around 9pm to find out that the room wasn’t cleaned, towels not replaced, beds not made but the ‘please make my room’ sign which I left before leaving in the morning was placed back inside the room. Front desk told me there was no housekeeping at that hour so they had to ask someone to come over from a different hotel. The room was cleaned in the subsequent nights but it was not that clean. The cups were not washed, the beddings were barely folded, and the floor was not swept. Asides from this, the hotel was fine. Location is good too as it’s accessible by MRT and bus.

Reviewed January 15, 2019

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Dear Kyuyeon, I am dismayed to hear of your disappointment in the room housekeeping service. This is not reflective of the usual hotel standards and I apologise for this shortcoming. I appreciate your valuable feedback which gives the Hotel Team the opportunity to further improve our housekeeping standards. We hope that this experience does not keep you from staying with us again and we look forward to welcoming you back in the near future. Regards, Jack Chee Senior Customer Relations Manager

Responded January 17, 2019
ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)
9.6
Exceptional
Myrichess
Family with young children
Stayed 1 night in October 2018

Great hotel”

Pros: Great location, comfortable beds, nice staffs, with free vouchers at their cafe Cons: no bidet, cafe opens at 3pm only didn't have the chance to use our free vouchers cause we only have 1 night stay But all in all great hotel.

Reviewed October 12, 2018

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10.0
Exceptional
Rhoda from Philippines
Group
Stayed 4 nights in August 2019

Accessible Place”

The hotel is near the subway station. Place is safe. We were a group of three single girls and we've never felt like we were unsafe despite leaving the hotel late at night

Reviewed June 08, 2020

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Dear Rhoda, Thank you for choosing ibis budget Singapore – Imperial as your preferred accommodation choice here in Singapore! It is heartening to hear that your stay had been a wonderful one and the hotel's location had met to your needs as a traveller. Yes, the Lavender District, where the hotel is situated, is the rising star of Singapore’s hip neighbourhoods, rivalling the likes of Tiong Bahru with its heady mix of old and new Singapore. Guests will have a good time dining at the many eateries and cafes offered here. The hotel is less than 5mins by walk to the nearest subway station, Lavender MRT Station. Guests can board a train and travel conveniently to the many places of interest downtown and the various parts of the island. We look forward to welcoming you back for another splendid stay! Regards, Jack Chee Senior Customer Relations Manager

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ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)
9.6
Exceptional
Acee from Singapore
Couple
Stayed 1 night in February 2019

A value for money hotel”

Customer Service is abit slow else everything is very good. The geo-location is also quite convenient to the MRT, supermarket and also to the city.

Reviewed February 19, 2019

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Dear Acee, Thank you for your kind words for Fragrance Hotel - Imperial. It has been our pleasure to have had you with us, and we will work on improving the experience of our guests. Best Regards, Thaddaeus Guest Experience Executive

Responded March 05, 2019
ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)
9.6
Exceptional
Mee from Malaysia
Family with teens
Stayed 1 night in November 2019

Location and price ”

Good location . Should have a bigger sign board at both sides of building.. best to have a sign board and directions at the Lavender MRT station

Reviewed November 06, 2019

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Dear Mee, Thank you for loving your stay with us at ibis budget - Imperial, as well as your compliments for our great location! I have submitted your suggestions to the manager for their consideration. Thank you for letting us know how we can further enhance your experience. Best Regards, Thaddaeus Guest Experience Executive

Responded November 16, 2019
ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)
8.8
Excellent
saw from Malaysia
Family with young children
Stayed 2 nights in October 2018

Excellent location”

Near to mrt and many shop lot. Easily to find food. Room is clean, staff are helpful.

Reviewed October 16, 2018

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8.4
Excellent
LUI from Malaysia
Family with teens
Stayed 1 night in May 2019

Value for money and near MRT ”

Pros - 1. Value for money. 2. Walking distance to MRT Lavender. There is also a food court, McD, ToastBox and some stalls selling food next to the MRT which are very convenient. 3. Allow to store luggage free of charge before the check in time. Cons - Room a bit small but is sufficient.

Reviewed May 28, 2019

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Dear Lui, Thank you for finding great value during your stay with us at Fragrance Hotel - Imperial. I would also like to recommend Pizza Cut, which serves freshly baked and yummy pizza, located right at the entrance of our hotel. It has been our pleasure to have served you well. Please come back to stay with us again soon! Best Regards, Thaddaeus Guest Experience Executive

Responded June 17, 2019
ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)
9.2
Exceptional
LI from Malaysia
Group
Superior Room with 1 Double Bed
Stayed 2 nights in October 2019

Short walking distance to lavender MRT station”

Pro for location. Cons for the door open and close from outside is so annoying during night time.

Reviewed October 23, 2019

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Dear Li, Thank you for your excellent review for ibis budget - Imperial, and loving our great location! It has been our pleasure to have served you well, and we look forward to welcoming you again soon. Best Regards, Thaddaeus Guest Experience Executive

Responded October 27, 2019
ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)
8.0
Excellent
ATITAYA
Couple
Stayed 1 night in February 2019

Great location. ”

Very good location, few minutes walk to mrt station,bus stop. There are supermarket and food center nearby. I get a room with window, nice view. But. I can hear noise from another room. They keep trying to open and close the door so hard that disturb my sleep. And I cannot check in earlier need to wait the room till 3pm.

Reviewed February 07, 2019

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Dear Atitaya, Thank you for choosing to stay with us at Fragrance Hotel - Imperial. We are pleased to hear that you have enjoyed our hotel's convenience, and proximity to various facilities. I'm sorry that we were unable to offer you complimentary early check-in services, as our hotel frequently runs at full capacity. During the downtime between 12nn to 3pm, our Housekeeping Team is working to prepare our guest rooms for the arrivals for the day. Usually, my colleagues at the front desk are more than happy to check you in earlier, if the rooms are available. Please do not hesitate to contact our Front Desk Executives to assist you in restoring a sufficiently quiet environment for you to rest. We look forward to serving you again. Best Regards, Thaddaeus Guest Experience Executive

Responded February 14, 2019
ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)
8.0
Excellent
Daniel from Indonesia
Family with young children
Stayed 3 nights in June 2019

Very good, we are satisfied”

Sometimes it is too noisy at night when guests in other room open and closed the door because the sound is very loud.

Reviewed June 11, 2019

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Dear Daniel, Thank you for taking time to write a review of your hotel stay. I am sorry to hear that you have been disturbed during your stay. Please do not hesitate to contact my colleagues at the front desk for assistance and restoring a pleasant environment for optimal rest. We hope you had a great time touring Singapore and look forward to welcoming you back soon. Best regards, Ariel Guest Experience Executive

Responded June 20, 2019
ibis budget Singapore Imperial (SG Clean Certified, Staycation Approved)
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