Travelling to Singapore? Read all updated requirements before you book.

8.9

Excellent
0.4% this month
/10
(9,649 reviews)See what guests said
Highly rated by guests – 85% would recommend
View132
Housekeeping110
Breakfast42
See map

9.1

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Paulaner Brauhaus

60 m

Suntec Singapore Convention & Exhibition Centre

90 m

MJ Multimedia

120 m

Starfire Solitaire Diamonds

120 m

The Redundant Shop

120 m

Popular landmarks
Singapore Flyer

610 m

Sands Skypark Observation Deck

870 m

Cloud Forest

1.3 km

Gardens By The Bay East

1.3 km

Chinatown

1.9 km

Closest landmarks
G-Clinic

140 m

Conrad Centennial

150 m

Millenia Tower

190 m

West Coast Dental

210 m

Chihuly Lounge

220 m

Pan Pacific Singapore (SG Clean Certified)

"Millenia Walk is also just a few metres away with ample restaurants."

Gwen - May 16, 2022
Deluxe King Or Twin - Bedroom Pan Pacific Singapore (SG Clean Certified)
Entrance Pan Pacific Singapore (SG Clean Certified)
Lobby Pan Pacific Singapore (SG Clean Certified)
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Pan Pacific Singapore (SG Clean Certified)

7 Raffles Blvd, Marina Bay, Singapore, Singapore, 039595 - See map

Make your best journey to Singapore with the promised standard of SG Clean, and enjoy free Wi-Fi in all rooms. Strategically situated in Marina Bay, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Gardens By The Bay East. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Attention

This property is in high demand!

41 travelers have booked today.

SG Clean

SG Clean denotes businesses that adhere to high standards of public hygiene.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Guests traveling to Singapore under any Safe Travel, Air Travel Pass or similar arrangement are required to inform the hotel of their status at the point of room reservation. In addition, guests on schemes such as Air Travel Pass (ATP) and Reciprocal Green Lane (RGL) are to remain self-isolated in their hotel room until the post-arrival COVID-19 test result is confirmed to be negative. For more information and updates regarding travel guidelines to Singapore, please refer to government guidelines."
  • 250 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Sauna

Value for money8.3
Distance to city center3 km
Location rating9.1
Nearest airportSeletar Airport (XSP)
Distance to airport13.7 km

Rooms available at Pan Pacific Singapore (SG Clean Certified)

Excellent
Room comfort & quality

8.9

Pacific Club Harbour Room
...
  • Room size: 46 m²/495 ft²
  • Harbor view
  • 1 king bed or 2 double beds
Enter dates to see prices
Pacific Club Harbour Studio
...
  • Room size: 65 m²/700 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Skyline Suite
...
  • Room size: 79 m²/850 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Pacific Club Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Harbor Studio
...
  • Room size: 46 m²/495 ft²
  • Harbor view
  • 2 single beds or 1 double b...
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Deluxe King Or Twin
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Deluxe Balcony
...
  • Room size: 46 m²/495 ft²
  • Harbor view
  • 2 single beds or 1 double b...
Enter dates to see prices
Pacific Club Harbour Select Studio
...
  • Room size: 65 m²/700 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Panoramic
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
City Suite
...
  • Room size: 79 m²/850 ft²
  • Outdoor view
  • 1 sofa bed & 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Pan Pacific Singapore (SG Clean Certified)?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pan Pacific Singapore (SG Clean Certified)?

Pan Pacific Singapore (SG Clean Certified) is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 120 SGD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Pan Pacific Singapore (SG Clean Certified) has a car park right on site for maximum convenience. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Singapore with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Pan Pacific Singapore (SG Clean Certified)?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Pan Pacific Singapore (SG Clean Certified). A selection of food types including western and asian breakfast options is available for guests. There's an additional charge of 48 SGD for adults and 24 SGD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Pan Pacific Singapore (SG Clean Certified)?

Pan Pacific Singapore (SG Clean Certified) features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Pan Pacific Singapore (SG Clean Certified)?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Pan Pacific Singapore (SG Clean Certified). Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Pan Pacific Singapore (SG Clean Certified)?

On-site venues and convenient event services make Pan Pacific Singapore (SG Clean Certified) an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 800 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Pan Pacific Singapore (SG Clean Certified)?

Pan Pacific Singapore (SG Clean Certified) does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Pan Pacific Singapore (SG Clean Certified)?

The closest train, metro, or bus station to Pan Pacific Singapore (SG Clean Certified) is Promenade MRT Station, 300 m away.

What restaurants are nearby Pan Pacific Singapore (SG Clean Certified)?

Restaurants including Hai Tien Lo, Gudetama Cafe and Thunder Tea Rice are popular in Pan Pacific Singapore (SG Clean Certified)’s neighborhood which is known as Marina Bay.

What popular shopping places are close to Pan Pacific Singapore (SG Clean Certified)?

Shopping options in Pan Pacific Singapore (SG Clean Certified)’s Marina Bay neighborhood include Merlion Park, The Shoppes at Marina Bay Sands and Starfire Solitaire Diamonds.

What are popular attractions near Pan Pacific Singapore (SG Clean Certified)?

Pan Pacific Singapore (SG Clean Certified)’s location in the Marina Bay neighborhood makes it close to famous attractions including Gardens By The Bay East, Sands Skypark Observation Deck and Flower Dome.

What popular natural sightseeing spots are close to Pan Pacific Singapore (SG Clean Certified)?

Pan Pacific Singapore (SG Clean Certified)’s nearby natural sights include Cloud Forest, Frangipani (Plumeria obtusa) and Cannonball Tree located in the same Marina Bay area.

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Explore the neighborhood

What people love about Pan Pacific Singapore (SG Clean Certified)

  • 9.2

    Exceptional
    Location

    "Millenia Walk is also just a few metres away with ample restaurants."

    Gwen

    |

    May 16, 2022

  • 9.2

    Exceptional

    "Everything else is perfect and really value for money."

    Gwen

    |

    May 16, 2022

  • 10

    Exceptional

    "The view with harbour studio was awesome."

    Junaidah

    |

    May 14, 2022

Property ranking|Compared to 555 Singapore properties
See all rankings
Room comfort score
8.9/10
Cleanliness score
9.1/10
Overall score
8.8/10
Location score
9.1/10
Better than
97
%
of Singapore properties
Better than
95
%
of Singapore properties
Better than
92
%
of Singapore properties
Better than
90
%
of Singapore properties
Overall rating:

8.9

Excellent
9,649 reviews
Cleanliness
9.1
Facilities
8.7
Location
9.1
Read all reviews >
What travelers say they love:
Check in and check out were smooth.
Wun from Singapore
Couple
More about Pan Pacific Singapore (SG Clean Certified)

More about Pan Pacific Singapore (SG Clean Certified)

Pan Pacific Singapore (SG Clean Certified)

For travelers who want to take in the sights and sounds of Singapore, Pan Pacific Singapore (SG Clean Certified) is the perfect choice. Its convenient location right in the city center allows you more time to see all that Singapore has to offer.
All offerings provided by Pan Pacific Singapore (SG Clean Certified) help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Singapore is made even more convenient with the taxi services available at the hotel.
For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Pan Pacific Singapore (SG Clean Certified). All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at Pan Pacific Singapore (SG Clean Certified). Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at Pan Pacific Singapore (SG Clean Certified), including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms.
Don't worry about being thirsty as a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Pan Pacific Singapore (SG Clean Certified). Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub.
A day in will be as fun as a day out with ranges of recreational activities offered at Pan Pacific Singapore (SG Clean Certified). A relaxing end to every day is possible with a visit to the massage, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. At Pan Pacific Singapore (SG Clean Certified), every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Challenge your travel group members or other guests to competitive fun, with the hotel's tennis court. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Don't miss out on all that Singapore has to offer! Don't forget to stop by the most iconic landmark in the area, the famous Singapore Flyer just 630 m away. Be sure to visit Sands Skypark Observation Deck located 880 m away, an item on every checklist of those who travel to Singapore.


Reasons to stay here

Compared to the city's accommodation options, this hotel scored higher than 98% of them for food and dining.
Guests who stayed here found it to be neat and tidy, scoring it above 95% of other accommodations in the city.
According to guests who stayed here, this hotel's room comfort is rated higher than 97% of other accommodations in Singapore.

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Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Housekeeping

182 mentions

Breakfast

168 mentions

View

151 mentions

Swimming Pool

121 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Malay
  • Russian
  • Tamil
  • Thai
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Massage
  • Nightclub
  • On-site entertainment
  • Pool facilities
  • Pool with view
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Coffee shop
  • Fruits/snacks
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids facilities
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Blackout curtains
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Satellite/cable channels
  • Seating area
  • Shower
  • Telephone
  • Toiletries
  • Wi-Fi [free]
Food and dining
Restaurants on site

Edge

  • Cuisine: International
  • Menu: A-la-carte

Hai Tien Lo

  • Cuisine: Cantonese
  • Menu: Buffet, A-la-carte

Keyaki

  • Cuisine: Japanese
  • Menu: Buffet

Pacific Marketplace

  • Cuisine: International, Local
  • Menu: Buffet

Atrium

  • Menu: Buffet

Poolside Bar

  • Cuisine: Grill/BBQ
  • Menu: Buffet
Location
7 Raffles Blvd, Marina Bay, Singapore, Singapore, 039595
Exceptional
Location

9.1

Airports

  • Seletar Airport (XSP)
    13.7 km 21 min drive
  • Singapore Changi Airport (SIN)
    16.8 km 18 min drive

Public transportation

  • Promenade MRT Station
    290 m 6 min walk
  • Esplanade MRT Station
    380 m 4 min walk

Hospital or clinic

  • G-Clinic
    140 m

Shopping

  • Orchard Road
    2.5 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    90 m 3 min walk
What's nearby

Popular landmarks

  • Singapore Flyer
    610 m
  • Sands Skypark Observation Deck
    870 m
  • Cloud Forest
    1.3 km
  • Gardens By The Bay East
    1.3 km
  • Chinatown
    1.9 km
  • Orchard Road
    2.5 km
  • National Orchid Garden
    5.3 km
  • Singapore Botanic Gardens
    5.3 km
  • Night Safari
    14.4 km
  • Singapore Zoo
    14.4 km

Nearby landmarks

  • Paulaner Brauhaus
    60 m
  • Suntec Singapore Convention & Exhibition Centre
    90 m
  • MJ Multimedia
    120 m
  • Starfire Solitaire Diamonds
    120 m
  • The Redundant Shop
    120 m
  • G-Clinic
    140 m
  • Conrad Centennial
    150 m
  • Nerf Action Experience
    150 m
  • Barang Barang
    160 m
  • Suntec Singapore
    180 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guest must be at least 12 years old to access Pacific Club.
  • Smoking is only allowed in designated areas. Guests smoking elsewhere are responsible for all costs, damages, and liabilities caused by smoking.
  • The minimum age of guests to check in is 18 years if unaccompanied by an adult.
  • View from the guest rooms may vary from the images displayed.
  • Guests traveling to Singapore under any Safe Travel, Air Travel Pass or similar arrangement are required to inform the hotel of their status at the point of room reservation. In addition, guests on schemes such as Air Travel Pass (ATP) and Reciprocal Green Lane (RGL) are to remain self-isolated in their hotel room until the post-arrival COVID-19 test result is confirmed to be negative. For more information and updates regarding travel guidelines to Singapore, please refer to government guidelines.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee120 SGD
  • Distance from city center3 km
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)48 SGD
  • Daily Internet/Wi-Fi fee0 SGD

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors38
  • Number of restaurants3
  • Number of rooms 790
  • Room voltage220
  • Year property opened1986
  • Most recent renovation2012

Reviews of Pan Pacific Singapore (SG Clean Certified) from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.1
Facilities8.7
Location9.1
Room comfort and quality8.9
Service8.8
Value for money8.3
High score for Singapore
Rating
9+ Exceptional (1,605)
8-9 Excellent (927)
7-8 Very Good (736)
6-7 Good (162)
<6 Below Expectation (169)
Time of the year
Mar - May (965)
Jun - Aug (785)
Sep - Nov (715)
Dec - Feb (1,134)
All guests (5,265)
All room types
All languages

Show reviews that mention 

Showing 3,599 verified guest comments
12345
10.0
Exceptional
Nicholas from Singapore
Group
Stayed 1 night in September 2011

lovely hotel and service ”

big clean rooms

Pan Pacific Singapore Hotel, with its proximity to the Central Business District, is located in the heart of Marina Bay, a shopping haven of over 500 shops and restaurants near the Singapore River. The hotel offers direct access to the Singapore International Convention and Exhibition Centre via a sky bridge. In fact, this luxury hotel in the heart of Singapore, is walking distance from many historic landmarks, such as the Padang, stage to some of the most significant national events, the Cenotaph and the commemorative landing site of Sir Stamford Raffles - founder of modern Singapore. Pan Pacific Singapore Hotel is 20 minutes from the Singapore Expo and Singapore's Changi Airport. It is also close to Singapore's historic, cultural and entertainment areas, such as CHIJMES, the Boat Quay, Clarke Quay, Robertson Walk and the new Esplanade - Theatres on the Bay. This Singapore hotel is also connected to Millenia Walk and Suntec City shopping complexes.

Reviewed October 21, 2011

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10.0
Exceptional
Joy from Australia
Couple
Stayed 2 nights in December 2011

Beautiful hotel in fabulous location”

Friendly & efficient check-in, offered up-grade to balcony room.

We chose the Pan Pacific for its location to the waterfront and also based on previous Agoda reviews. We were not disappointed! Loved it from the moment we walked in. Welcoming feel in foyer, lovely Christmas Tree and Gingerbread house, as we were there a few days before Christmas. At check-in we were offered an up-grade to the Business Executive package, the best $70 per night I've ever spent! This gave us a room (with a balcony) over looking the Esplanade Theatres and the Marina Bay Sands hotel comlex. Loved looking out at night at the beautiful lighting displays and in the morning watching the sun appear through the fog. We were entitled to use the business office facilities, great for checking and printing our flight details for travelling home. It gave us access to the hospitality room on our last afternoon. Wonderful to have somewhere quiet to sit before leaving for the airport. Best of all were the breakfast, morning teas, afternoon teas, the evening drinks and canapes on the 22nd floor. My daughter said we'd never have to go out to eat, could happily stay up high and watch Singapore do its thing! Can't wait for an excuse to travel back to Singapore and stay at the Pan Pacific!

Reviewed December 29, 2011

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9.7
Exceptional
Jonathan from United Kingdom
Family with young children
Deluxe King Or Twin
Stayed 3 nights in December 2015

Lovely stay”

Our room was spacious and clean. All staff were helpful and very good with our 2 boys aged 7 and 4 years old and the location is fantastic!! We

We had a wonderful stay at the Pan Pacific on Raffles Boulevard. When we initially checked in we realised it was probably more of a business hotel than a family hotel as our kids were the only children there and there were lots of smartly attired business people around. The staff however were more than attentive towards us and very friendly toward the kids. Our city suite was lovely and spacious with plenty of room for all 4 of us. The room was provided with a Nespresso coffee machine, which unfortunately we never got round to trying out. The room service staff when called upon were very prompt, they always gave us extra bottles of water and also provided a turn down service every evening. The beds were very comfortable and our huge walk in shower with rain showerhead was fantastic. There was only 1 kids TVs channel but as we were hardly in the room and only there to sleep, this wasn't such an issue. The pool was small but again not an issue for my boys as it was quite quiet and they frequently had the whole pool to themselves which they loved. The location was great and there's a shopping centre literally attached that links the pan Pacific, mandarin oriental and the Marina Mandarin together with good shops and a food court on the top floor. It's a short walk down to the bay where all the bars and restaurants are. Special mention goes to TJ our lovely concierge / guest services executive guy. He managed to book a trip out to sentosa island for us including the dolphin discovery experience which we had been trying to do 2 weeks prior with no luck as no one had replied to the 3 email enquiries I made! TJ managed to sort it all out for us in less than 15 minutes, book everything we wanted and gave us very handy tips for our day out there. He was also a star with our 2 boys and in our opinion went above and beyond for us!! We will definitely come back to Pan Pacific for any of our future trips to Singapore. Definitely worth its 5* rating.

Reviewed December 20, 2015

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9.7
Exceptional
Kirsty from Australia
Couple
Stayed 7 nights in September 2011

Excellent customer service & wonderful location”

Location (inter-connected with Marina Square & close to 3 MRT stations)

Excellent hotel with fantastic customer service and in a great location. When we were greeted by a friendly Lobby Ambassador from our taxi and taken through to the front counter on our arrival - we new that they take customer service seriously. This countinued throughout our stay for 7 nights. We stayed in a deluxe room on the 13 floor - we found the room big, comfortable and welcomed the free wi-fi and daily newspapers. The location is excellent, Marina Square accessible from Level 2 and 3 of the hotel, close to 3 MRT stations (we predominantly used the Promendade accessible via the Millenia Walk Shopping centre as the closest). We briefly looked at Millenia Walk and Suntec City Shopping Centre, however Marina Square has everything you would need. We noticed most shops did not open until 11am. The hotel kindly accomodated us with a free late check out at 3pm. Very comfortable, professional and with a high level of customer service - would strongly consider returning if in Singapore again. Friends and family who live in Singapore commented on us staying in a 5* hotel - my reply was we got a great deal on Agoda. Tip - ensure you tell the taxi driver you are in the Pan Pacific Marina Bay next to Suntec City.

Reviewed September 18, 2011

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9.7
Exceptional
Luiza from Russia
Family with young children
Panoramic
Stayed 2 nights in July 2014

Excellent location, spacious, great room amenities”

Location, amenities, spacious rooms

Travelled from 26 to 28 July with a baby. For a family with a big pram it is very important to have a big room for stroller and baby cot. The only minus was deficit of baby bed, though we pre-ordered. We stayed during Hari Raya celebration and hotel was full of families with small kids. But twin bed was very big and we slept with our son fine. Another thing was during this holiday - breakfast demanded from one to keep half an hour queue to be seated. But in this case also we got regret letter in the room advising to cone before 9 am to avoid long waiting. In addition to that management arranged two more levels to serve guests. This shows how this hotel is customer-oriented. I liked 3 desks fir check-in that helped to avoid queueing as well. Consierges are helpful about the city. Interior is just excellent, while waiting for check-in you can relax on the ground floor and enjoy comfortable atmosphere in circle-shaped sofas and watching splendid height with lighted internal lifts. Location is excellent. 10 meters away is bus stop, 50 meters away is MTR station, hotel is linked to millenia walk, marina square, suntec city centres. Taxis are always available. Swimming pool is always in the best position: while Conrad hotel or Mandarin hotel swimming pools were either already (in the evening) or still (in the morning) in a shadow, Pan Pacific pool was in a full sun. We had panoramic view room on the 32th floor (3228). The problem was with waiting for lift at times, but during this time one could go to another corner of the corridor and enjoy either Marina Bay view (we watched fireworks for independence day rehearsal) or view Singapore flyer and Marina Bay Sands.

Reviewed July 30, 2014

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10.0
Exceptional
David from Australia
Couple
Stayed 3 nights in August 2011

A great hotel in the heart of Singapore.”

Presentation of hotel, choice of restaurants, the Pool area and the cleanliness

We stayed in a Deluxe room which was very comfortable and had excellent free Wifi, a desk with ergo chair and a large LCD TV with views overlooking the Raffles hotel. Looking back at out stay, I would have liked to stayed in the executive club rooms due to the inclusions there such as free drinks and the high cost of alcoholic beverages in Singapore inside and outside the hotel. (double the price of Australia). The hotel provided very superior customer service with excellent staff who were very helpful. The hotel is connected to a mall which enables you to walk to Raffles and into Singapore without the need of a taxi. We enjoyed the Pool and recreational areas in the hotel. The Pool is excellent with underwater music! and compimentary bottled water. We had dinner one night at the Chinese restaurant on the top floor which was fabulous and had spectatular views over singapore (not as good as from Ku De Ta at Marina bay sands though). For Fitness lovers, the gym at the Pan Pacific is excellent and very well equipped with a trainer on standby. All in all, We had a 5 star experience and would definately come back on our next stay in Singapore.

Reviewed September 11, 2011

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9.3
Exceptional
John from Iceland
Couple
City View Suite
Stayed 2 nights in September 2011

Ideal location ”

Within walking distance to a variety of shopping arcades, restaurants etc

having stayed for 4 nights at the pan pacific, singapore, which was not our first time we were thoroughly impressed with the attentiveness and friendliness of the staff. the deluxe room was spacious and tastefully furnished and the bed was comfortable. the only drawback was that space was limited more so when carrying two suitcases. this service plus the reception staff at the club level were exceptional. nothing seemed to be too much trouble for the friendly staff. the hotel concierge was very helpful more so very knowledgeable and always courteous & helpful. the hotel location is excellent with easy access to several shopping centres e.g. marina square and marina bay sands. the latter is quite new and has interesting features such as the venice-style canal, sky park and casino - not to mention the up-market shops and a number of good cafes. a wee bit of a nuisance was caused by the fencing erected in the streets for the upcoming grand prix – though this had nothing to do with the hotel but it did cause some inconvenience.

Reviewed September 21, 2011

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9.3
Exceptional
John from Iceland
Couple
City View Suite
Stayed 2 nights in September 2011

Ideal location”

Within walking distance from shopping arcades, malls, restaurants etc

having stayed for 4 nights at the pan pacific, singapore, which was not our first time we were thoroughly impressed with the attentiveness and friendliness of the staff. the deluxe room was spacious and tastefully furnished and the bed was comfortable. the only drawback was that space was limited more so when carrying two suitcases. this service plus the reception staff at the club level were exceptional. nothing seemed to be too much trouble for the friendly staff. the hotel concierge was very helpful more so very knowledgeable and always courteous & helpful. the hotel location is excellent with easy access to several shopping centres e.g. marina square and marina bay sands. the latter is quite new and has interesting features such as the venice-style canal, sky park and casino - not to mention the up-market shops and a number of good cafes. a wee bit of a nuisance was caused by the fencing erected in the streets for the upcoming grand prix – though this had nothing to do with the hotel but it did cause some inconvenience.

Reviewed September 21, 2011

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10.0
Exceptional
Miguel from Venezuela
Family with young children
City View Suite
Stayed 2 nights in January 2011

Great hotel, great location, courteous staff.”

Very pleasant experience, impressive and beautiful interior, nice live music in bar near the lobby, great bed.

I recently visit Singapore 2 times and this hotel was my first option. Excellent location for first time visitors, walking distance from marina square and the merlion. The is a shopping mall just across the street that mall that can be accessed from the hotel, breakfast is great. I recommend this hotel over other options, they understand the excellent service makes the difference. Staff is very courteous, my wife was arriving from the airport late at night and did not have cash to pay the taxi, the personal in the entrance of the hotel took care of the payment, they welcome my wife took care of the baggage and then put the expense into my room charges, really convenient, thanks. My room did not have a great view, but honestly, I preferred to enjoy the room and enjoy the Singapore landscape by going out from the hotel. I did not use the gym, but it looks great. Didn't use the pool but it look great, there is a garden and a big fish pond in the entrance of a japanese restaurant in the 4 floor of this hotel. You can enjoy the view of the Marina Sands from this point. By the way I visited and is more impressive from outside than in the inside. I will definitely stay again in the Pan Pacific Singapore Hotel.

Reviewed February 02, 2011

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9.7
Exceptional
Benjamin from United States
Family with young children
Stayed 3 nights in August 2013

Nice hotel, great location”

1. Breakfast buffet was the best I've had in Singapore, try to get it included with your room rate. 2. Business center on 22nd floor....takes up the ENTIRE floor, 3. Location

Overall a pleasant stay. We were in transition back to the states and needed a place to crash and the Agoda price was right. The room was smaller than we would have liked and did not have bay view, only city view. We stayed through the Singapore National Day festivities. Rooms on the bay view are bigger and have the premium view of the National Day festivities, especially the fireworks. There is a great pool for lounging and hanging out (not for swimming laps). The breakfast buffet is the largest and most diverse I've eaten at in Singapore. The business center is AMAZING. The entire 22nd floor is dedicated to the business center and they have dedicated person staffed to show you where to go to and they also provided coffee service which was above and beyond. They have very up to date office equipment (computers, printers, etc.). They even have a restroom in the office space I used (highly unusual and convenient in Singapore). Exercise room was adequate albeit not overwhelming. The bar/cafe area off the main lobby was also quite nice...served a nice menu of bar bites which were adequate for a light lunch or dinner and nicely priced as well. Access to malls was uber-convenient. You can head over to pick up snacks, drinks and necessities. Also, the mall gives you alternative meal options. We also took advantage of the Reflexology shops which were actually en route to the mall (cheaper option than full blown massage treatments at the hotel). The one thing I was most impressed with was the highly trained staff at all of the locations I described above (restaurant, bar/cafe, pool, exercise room, business center, checkin, concierge, bellhops, parking attendants). Not a single bad interaction with any of the staff and they were COMPLETELY attentive to the needs of the customer. Phenomenal experience with the service....truly world class. The Pan Pacific had a great staff and that is their greatest asset.

Reviewed August 20, 2013

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10.0
Exceptional
Nicholas from Singapore
Group
Stayed 1 night in September 2011

lovely hotel and service with a smile”

big rooms

pan pacific singapore hotel, with its proximity to the central business district, is located in the heart of marina bay, a shopping haven of over shops and restaurants near the singapore river. the hotel offers direct access to the singapore international convention and exhibition centre via a sky bridge. in fact, this luxury hotel in the heart of singapore, is walking distance from many historic landmarks, such as the padang, stage to some of the most significant national events, the cenotaph and the commemorative landing site of sir stamford raffles - founder of modern singapore.

Reviewed October 21, 2011

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8.8
Excellent
Chantelle from United Kingdom
Solo traveler
Deluxe Balcony
Stayed 4 nights in September 2016

Formula 1 stay”

Great location with marina bay view, near to MRT and overlooking the race track. Extremely comfortable beds and pillows, wonderful bathrooms too, staff very helpful and keen to ensure their guests have a great experience. Only downside is that the higher floors do not have balconies. The lower floors do have balconies which is great, but they are concrete so you have to stand up to look over the top - glass frontages would be nicer. The gym was good, but the pool rather smaller and circular and not enough sunbeds for the size of the hotel, each day I went out the beds were all full by lunchtime. The food was not very good and could do with improvement. Overall a great stay though, made great by the staff who really do the hotel proud, especially the staff who deal with guest requests on number '0' and 'Steven' of room service who was very knowledgeable about Singapore and presented my room service with flair. I preferred Pan Pacific because of the great service, comfortable beds and sleek modern bathrooms to the other more expensive well known hotel in Singapore that I also stayed at.

Reviewed September 24, 2016

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9.0
Exceptional
HAIXIA from China
Solo traveler
Deluxe King Or Twin
Stayed 3 nights in October 2013

A very pleasant stay!”

friendly staff, many choices of food at breakfast, fast check-in and check-out

The location of Pan Pacific is great, close to subway station, easy to get taxi, next door is a big shopping mall...the most wonderful thing is you can walk to marina bay where you will see the famous merlion and Marina Bay Sands Hotel, the night view of marina bay is fantastic. The service of the hotel is really good, they are very friendly, patient and cooperative, after the first night I couldn't sleep well because of the noise of cars running on the street, the next day they got me a another room on higher floor, but I still felt noisy, then they got me the third one which is quiet for me, and I did sleep well during the rest nights of my stay, thanks very much for their care and definitely I will stay in this hotel again when I go back to Singapore.

Reviewed October 31, 2013

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9.3
Exceptional
Bernd from Germany
Couple
Panoramic
Stayed 2 nights in July 2015

Grat Hotel”

Location, Design, Room

It was the first time we choose the Pan Pacific Singapore Hotel but it won't be the last time. As hotels in Singapore are all on a more expensive level, I can fully recommend the Pan Pacific Singapore Hotel for it's a good value for money. The design of the lobby, of the facilities and of the rooms is great. Especially the room is perfect - huge, nice bathroom, very comfortable bed etc. Location is directly at the Marina Bay. Great for shopping and sight seeing.

Reviewed July 09, 2015

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10.0
Exceptional
Joshua from Australia
Couple
Stayed 6 nights in July 2011

Great hotel & service”

service from staff & room view

we booked to stay at the pan pacific singapore based on other reviews we had read and we're very happy we did so. we let the hotel know it was our anniversary when booking and they surprised us with a cake to celebrate! we also had an amazing view of marina sands, the merlion & the singapore flyer... we couldn't have been more pleased. the bed and pillows were among the best we've had at any hotels we've stayed at. staff at the hotel were really friendly and went out of their way to make the stay comfortable. the whole hotel had a general feel of comfort and calm about it which was nice after a whole day out and about. the hotel is attached to marina square which you can go for shopping or food. really close by is suntec shopping complex - be prepared for a full day if you want to see most of it.

Reviewed July 19, 2011

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9.3
Exceptional
Wayne from Australia
Couple
Panoramic
Stayed 4 nights in November 2013

Fantastic Hotel”

attentive/friendly staff, superb location, relaxing/comfortable room

Hotel is strategically located between shopping centres. Walking to Suntec City or Marina Square from the hotel is a breeze due to the interconnecting covered walkways. Very close proximity to the Marina Bay area. Room is spacious, very well furnished with modern touches. Service is phenomenal!Very attentive and helpful staff made our stay fantastic as always. We've been staying in this hotel since 2008, whenever we are in Singapore and we'll never get tired coming back. Pan Pacific Singapore is our HOME away from home!

Reviewed January 16, 2014

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9.3
Exceptional
Daisy from Philippines
Family with young children
Deluxe King Or Twin
Stayed 5 nights in April 2011

Relax and Enjoy”

connected to the malls, near esplanade, centrally located

we have just returned from our singapore trip and i just had to make this review for pan pacific hotel. we had a great stay and there was nothing i could find fault with the hotel. check in was swift and easy and we got our request for a room with a king bed granted. the room was clean and spacious enough for an extra bed. we were very comfortable that we always ended up waking up after 10am. internet connection was fast and my kids didn't have to fight over the laptop. the other one could use the galaxy tab. i had an ipad that i could access my email with. there was also a lounge on the 26th floor (which is where we stayed) that one could have some coffee or tea at. they also had cookies and there was a tv where you can watch bloomberg. bottled water was given everyday and you could also have tea or coffee inside the room. location was very good as it is connected to the marina square, suntec and millenia walk and within easy distance to esplanade and the shops at raffles hotel. orchard is around 30minutes walk. we ate at an excellent chicken place at seah st. called sin swee kee and i highly recommend it as the food is excellent but inexpensive. if you don't care to walk so far, there's a food republic at suntec and the following are recommended: sargeant chicken rice, fortunate restaurant (their dimsum selections are very, very good) and there's also a korean place and a toastbox. hotel staff was very accommodating. i have to mention katrina and anna, two lovely ladies who were only too willing to help us.

Reviewed April 26, 2011

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9.0
Exceptional
Suriaty from Indonesia
Family with young children
Stayed 1 night in April 2011

Lovely spacious hotel”

Clean, spacious and well maintained hotel with very nice bathroom

Pan Pacific Marina Bay is a very well-maintained hotel considering it has been there for sometime. It has the luxurious feel of a big hotel and with a very good view of the Singapore skyline from our 32nd-floor room, my kids simply love it. The bathroom is very spacious and the staff are all very polite. We were granted a late check-out as soon as we requested for it. It is so well-connected to the convention center and other malls in the Marina Bay area that it is convenient to find food or just go for a walk.

Reviewed May 12, 2011

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9.0
Exceptional
YAU from Hong Kong SAR, China
Group
Deluxe King Or Twin
Stayed 2 nights in January 2010

Comfortable & Convenient”

location, service
nothing really

I really enjoyed my stay at Pan Pacific, it is truely a nice hotel located in the middle of everything(tourist attractions). It's very close to the Singapore Flyer, the Merlion, and the MRT City Hall station all within walking distance. Right downstairs of the hotel, you have the marina square(mall), it's connected to the suntec city(mall) and citylink (mall) and from there, you can get to Raffles mall. Non stop shopping and eating awaits! The staff are very friendly and they always provide me with info/guidance on how to get to places. They granted my late checkout request and even upgraded my room upon check in. The room is very clean, totally love the automatic control for the roman blinds. I really enjoyed my stay at Pan Pacific. Highly recommend!

Reviewed January 06, 2010

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9.2
Exceptional
NEIL from Philippines
Family with teens
Deluxe Balcony
Stayed 2 nights in February 2018

One of a kind stay in Pan Pacific last Chinese New Year! ;)”

It was my second visit in Pan Pacific last Chinese New Year. What I like most in this hotel is their hospitality. With some Filipino staffs in this hotel, I assured you, you're in a comfy crib to rest. The facilities where common yet extraordinary. The food, in the Edge, I'll say must try and assured you will rate it 4-5 star. The room, is undeniable neat and smells fresh. The bathroom, well maybe a 4 star; it has no bidet. The view, luckily our room is in Gardens by the Bay view and Marina Bay Sands. Overall rating, 4.5/5 star for this. I'm excited to return to SG soon this later 2018.

Reviewed April 08, 2018

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Thank you for sharing your review with us. As we strive to create memorable hotel experiences for our guests, providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards.

Responded April 09, 2018
Pan Pacific Singapore (SG Clean Certified)
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