This property is in high demand!
4 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2024.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Great breakfast. Ideal for a business traveller

My favorite hotel in Mumbai

The room was also really spacious, which was a nice touch.

Club lounge offers good menu and beverages
The shower and the bathtub were also superb.
Free Wi-Fi
Pool with view
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurants
Bar
4 travelers have booked today.
Based on 1,063 verified reviews
9.0
8.9
8.8
8.8
8.4
8.3
Nearest transportation options
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Santacruz is within 1.13 km
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Khar Railway Station is within 1.43 km
Location rating score
| Value for money | 8.4 |
| Distance to city center | 8 km |
| Location rating | 8.3 |
| Nearest airport | Chhatrapati Shivaji Maharaj International Airport (BOM) |
| Distance to airport | 2.0 km |
8.5
Excellent
Garden view
10.0
Exceptional
City view
10.0
Exceptional
City view
City view
City view
City view
City view
City view
8.5
Excellent
City view
10.0
Exceptional
Garden view
Grand Hyatt Mumbai has a wide variety of restaurant and food options for you to indulge in while remaining at this property, which include Chinese cuisine, Vegetarian restaurant, International cuisine, and Buffet in restaurant.
Grand Hyatt Mumbai offers airport transfer service upon request with an additional fee of 2800 INR in local currency. To request, check the box on the booking form just before the payment page.
While relaxing at Grand Hyatt Mumbai, you can indulge in the swimming pool facility to get your day started the best way with a splash for a stimulating morning or evening.
Yes! Grand Hyatt Mumbai offers laundry service at your grasp for whenever you need your favorite outfits clean and fresh all throughout your holiday. Please contact the property for more information.
While on vacation with your family, your children can also experience the fun in sports and recreation facilities offered at Grand Hyatt Mumbai such as kids pool.
While staying at Grand Hyatt Mumbai, enjoy your evening or night out at Escobar or Royalty to make the most out of your nightlife.
Verified past guests that have stayed at Grand Hyatt Mumbai had an average nightly stay of 2 nights at this property.
Grand Hyatt Mumbai can speak up to 2 languages which includes English for visitors that prefer this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what different languages this property supports.
Verified guests that stayed at Grand Hyatt Mumbai have given this property a rating of 8.974 for its exceptional cleanliness as the major highlight for their stay.
Verified business travelers that have stayed at this property have given Grand Hyatt Mumbai an average rating of 8.2. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.
Past families with older children that have stayed at this property have given Grand Hyatt Mumbai an average rating of 8.8. You can search for more detailed customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

Experience Luxury and Convenience at Grand Hyatt Mumbai
Welcome to Grand Hyatt Mumbai, a luxurious 5-star hotel located in the vibrant city of Mumbai, India. With its world-class amenities, impeccable service, and convenient location, this hotel is the perfect choice for both business and leisure travelers.
Built in 2004 and last renovated in 2014, Grand Hyatt Mumbai offers a modern and stylish atmosphere that combines elegance with contemporary design. The hotel features a total of [number of rooms] spacious and well-appointed rooms, each designed to provide utmost comfort and relaxation for guests. Whether you choose a Standard Room or a luxurious Suite, you can expect to find a tranquil retreat with all the modern amenities you need.
Conveniently situated just [distance from City Center] km from the city center, Grand Hyatt Mumbai offers easy access to Mumbai's top attractions, shopping districts, and business centers. For those traveling by air, the hotel is a mere [time to Airport (Minutes)]-minute drive from the airport, ensuring a seamless journey to and from the hotel.
Upon arrival, guests can check-in from [Check-In From] PM and are welcomed by the hotel's friendly and attentive staff. The check-out time is until [Check-Out Until] PM, allowing guests to make the most of their stay without feeling rushed. Please note that the hotel's child policy does not allow children to stay free of charge, and there may be extra charges for their accommodation.
At Grand Hyatt Mumbai, every detail is taken care of to ensure a memorable stay. From the exquisite dining options to the state-of-the-art fitness center and rejuvenating spa, guests can indulge in a range of amenities and services that cater to their every need. Whether you're here for business or pleasure, Grand Hyatt Mumbai promises an unforgettable experience of luxury and convenience.
Exceptional Entertainment and Relaxation Facilities at Grand Hyatt Mumbai
Discover a world of leisure and indulgence at Grand Hyatt Mumbai, where entertainment and relaxation seamlessly blend to create an unforgettable stay. Guests can explore a variety of shops within the hotel, offering everything from luxury fashion to unique souvenirs, perfect for leisurely browsing and shopping therapy. Unwind in the stylish bar, a vibrant hub for socializing and enjoying expertly crafted cocktails in a lively yet sophisticated atmosphere.
Premier Sports and Fitness Facilities at Grand Hyatt Mumbai
At Grand Hyatt Mumbai, guests are invited to stay active and energized with our state-of-the-art fitness amenities. The hotel features a fully equipped 24-hour fitness center, allowing you to maintain your workout routine at any time of the day or night. For those seeking a more relaxed yet invigorating experience, our poolside bar offers a perfect setting to unwind after a workout or simply enjoy a refreshing drink by the poolside.
In addition to the complimentary fitness center, guests can opt for enhanced fitness options available at an additional charge, ensuring a personalized and comprehensive fitness experience. Whether you're a fitness enthusiast or just looking to stay active during your stay, Grand Hyatt Mumbai provides a variety of facilities to help you achieve your health and wellness goals in a luxurious setting.
Exceptional Convenience Facilities at Grand Hyatt Mumbai
Experience unparalleled comfort and ease during your stay at Grand Hyatt Mumbai, where a range of convenience facilities are thoughtfully available to cater to your needs. Guests can enjoy the convenience of 24-hour room service, ensuring that delicious meals and refreshments are always just a call away, along with efficient laundry and dry cleaning services to keep your wardrobe fresh and pristine. Safety is paramount, with secure safety deposit boxes provided for your valuables, while daily housekeeping maintains a spotless and inviting environment throughout your stay.
Stay connected effortlessly with free Wi-Fi available in all rooms and public areas, including the executive lounge, which offers a sophisticated space for relaxation and business meetings. Additional amenities such as luggage storage, a dedicated concierge service, and a designated smoking area further enhance your convenience. Whether you're here for leisure or business, Grand Hyatt Mumbai's comprehensive facilities ensure a seamless and comfortable experience from check-in to check-out.
Convenient and Premium Transport Facilities at Grand Hyatt Mumbai
Grand Hyatt Mumbai offers guests a range of exceptional transport options to ensure a seamless and comfortable stay. The hotel provides reliable airport transfer services, making arrivals and departures hassle-free, while the shuttle service offers convenient transportation around the city for sightseeing or business needs. For those exploring independently, valet parking and on-site car parking facilities are available, with clear charges applied for self-parking, ensuring effortless access to your vehicle at all times. Additionally, guests can take advantage of car hire and taxi services arranged directly through the hotel, providing flexibility and ease whether you're heading to meetings or exploring Mumbai's vibrant attractions. With these comprehensive transport facilities, staying at Grand Hyatt Mumbai is both luxurious and convenient, giving you peace of mind to focus on your experience.
Exquisite Dining Experience at Grand Hyatt Mumbai
Indulge in a diverse culinary journey at Grand Hyatt Mumbai, where the dining facilities are designed to satisfy every palate. Guests can enjoy the convenience of 24-hour room service, allowing them to savor their favorite dishes in the comfort and privacy of their own rooms at any hour of the day or night. For a more social setting, the hotel’s elegant coffee shop provides a cozy ambiance perfect for a quick caffeine fix or a light snack, making it an ideal spot to relax and unwind.
The hotel’s main restaurant offers a delectable array of dishes, expertly prepared to cater to a variety of tastes. Start your day with a sumptuous breakfast buffet, featuring an extensive selection of global and local delicacies to fuel your adventures in Mumbai. Daily housekeeping ensures that your dining experience remains pristine and comfortable, adding an extra layer of convenience and luxury to your stay. Whether you’re craving a hearty meal or a quick coffee break, Grand Hyatt Mumbai’s dining facilities promise a memorable culinary experience.
Luxurious Room Options at Grand Hyatt Mumbai
Discover the elegant and spacious accommodations offered at Grand Hyatt Mumbai, featuring a variety of room types designed to suit every traveler's needs. Choose from the sophisticated Grand Suite King, which provides 40 square meters of comfort with a plush King Bed, or indulge in the Diplomatic Suite for an elevated experience. For those traveling with family or friends, the Two-Bedroom Grand Apartment offers ample space with two Single Beds, while the One Bedroom Grand Apartment provides cozy privacy with a King Bed. Additionally, guests can opt for the stylish Verandah Suites or the versatile Standard Apartments, each thoughtfully designed to ensure a memorable stay.
Discover the Vibrant Neighborhood of Vile Parle in Mumbai
Nestled in the bustling city of Mumbai, Vile Parle is a vibrant neighborhood that offers a perfect blend of old-world charm and contemporary energy. Located in the western suburbs of the city, this bustling locality is known for its rich cultural heritage, lively markets, and convenient proximity to various attractions.
One of the highlights of Vile Parle is its close proximity to the iconic Juhu Beach, a popular destination for locals and tourists alike. Take a leisurely stroll along the sandy shores, indulge in lip-smacking street food, or simply soak in the breathtaking sunset views. For shopaholics, the famous Lokhandwala Market is just a short drive away, offering a wide range of trendy clothes, accessories, and local handicrafts.
Vile Parle is also home to several educational institutions, including the renowned NMIMS University and the prestigious Mithibai College. The neighborhood is dotted with charming cafes, vibrant restaurants, and cozy bakeries, where you can savor delicious local delicacies and experience the vibrant culinary scene of Mumbai. Whether you're a history enthusiast, a food lover, or simply seeking a lively atmosphere, Vile Parle has something for everyone.
Convenient Transportation from Mumbai Airports to Grand Hyatt Mumbai
Located in the vibrant city of Mumbai, Grand Hyatt Mumbai is a luxurious oasis that offers a seamless blend of contemporary comforts and traditional Indian hospitality. When it comes to reaching the hotel from the airports, you have a few convenient options to choose from.
If you arrive at Chhatrapati Shivaji International Airport (BOM), the nearest airport to Grand Hyatt Mumbai, you can easily access the hotel by taking a taxi or a pre-booked car. The journey usually takes around 15 minutes, depending on the traffic conditions. Alternatively, you can also opt for the convenient airport shuttle service provided by the hotel, which ensures a hassle-free transfer to the property.
For those arriving at the domestic terminal, Santa Cruz Airport (BOM), reaching Grand Hyatt Mumbai is equally convenient. Taxis and pre-booked cars are readily available outside the terminal, offering a quick and comfortable ride to the hotel. The distance between the airport and the hotel is approximately 5 kilometers, taking around 10 minutes to reach.
No matter which airport you arrive at, Grand Hyatt Mumbai offers a range of transportation options to ensure a smooth and stress-free journey to the hotel. With its strategic location in Vile Parle, you'll be perfectly positioned to explore the vibrant city of Mumbai and enjoy the luxurious amenities and impeccable service at Grand Hyatt Mumbai.
Explore the Vibrant Surroundings of Grand Hyatt Mumbai
Grand Hyatt Mumbai is ideally located near several prominent landmarks and attractions, offering guests a convenient and exciting stay. Just a short distance away, you'll find Nanavati Hospital, a renowned healthcare facility known for its exceptional medical services. Additionally, Mahatma Jyotiba Phule Market is a bustling marketplace where you can immerse yourself in the vibrant local culture and shop for a variety of goods.
For those interested in exploring the cultural heritage of Mumbai, the Consulate of Greek is a fascinating place to visit. Here, you can learn about the historical and diplomatic ties between India and Greece. Nearby, Shree Rama Jain Dev Sthan is a serene temple where you can seek solace and admire the beautiful architecture.
Nature enthusiasts will be delighted to discover Bhavan's Nature and Adventure Centre, a haven of greenery and tranquility. Take a leisurely stroll or engage in thrilling outdoor activities amidst the lush surroundings. Dolphin Aquarium is another must-visit attraction, offering a mesmerizing underwater experience with a variety of marine life.
For a spiritual experience, make your way to Gurudev Datta Mandir and Parla Jin Mandir, both located in close proximity to the hotel. These spiritual sanctuaries provide a peaceful retreat and a chance for introspection. Finally, Mount Carmel Church is a stunning architectural marvel that showcases the rich religious heritage of Mumbai.
With its prime location near these landmarks and attractions, Grand Hyatt Mumbai is the perfect starting point for exploring the vibrant surroundings and immersing yourself in the diverse culture of Mumbai.
Convenient Access to Vile Parle Railway Station and Santacruz
Situated in the heart of Mumbai, Grand Hyatt Mumbai offers easy access to two major public transport stations - Vile Parle Railway Station and Santacruz. These well-connected stations provide seamless connectivity to various parts of the city, making it convenient for guests to explore Mumbai's vibrant attractions and business districts.
Vile Parle Railway Station, located just a short distance away from the hotel, offers direct train services to popular destinations in Mumbai. Whether you're heading to the iconic Gateway of India, the bustling markets of Colaba, or the historic Elephanta Caves, Vile Parle Railway Station serves as a gateway to your adventures in the city.
Santacruz, another prominent public transport station near the hotel, provides excellent connectivity through its suburban railway network. From here, guests can easily access the vibrant neighborhoods of Bandra, Juhu, and Andheri, known for their trendy cafes, shopping destinations, and entertainment hubs. Additionally, Santacruz station is well-connected to Mumbai's Chhatrapati Shivaji International Airport, making it a convenient choice for travelers.
A Gastronomic Delight: Indulge in Mumbai's Finest Cuisine
When it comes to dining options, Grand Hyatt Mumbai's location is a food lover's paradise. Just steps away from the hotel, you will find a plethora of restaurants offering a wide range of culinary delights. From the authentic Indian flavors at Rama Krishna Restaurant and the exquisite seafood at Namak, to the unique Parsi delicacies at Jumjoji - The Parsi Diner and the sizzling grills at Mostly Grills, there is something to satisfy every palate. For those craving local flavors, Martand Misal Vileparle and Parle Biryani Centre are must-visit spots. If you're in the mood for international cuisine, head to Big Binge Co Restaurant, Regency Restaurant, or The N Multi Chisine Restaurant. And for a taste of the Mediterranean, Rivea offers a delightful selection of dishes. With such an array of dining options right at your doorstep, you'll never run out of choices during your stay at Grand Hyatt Mumbai.
Shop 'til you drop at Mumbai's premier shopping landmarks
Located in the heart of Mumbai, Grand Hyatt Mumbai is surrounded by a plethora of shopping landmarks that will cater to every shopaholic's desires. Just a stone's throw away, Mod'Art International offers a unique shopping experience with its collection of trendy fashion boutiques and designer stores. Rochiram's Shopping Centre, another nearby destination, is a paradise for fashion enthusiasts, housing a wide range of local and international brands. Milan Mall, a short distance away, is a shopper's haven with its diverse selection of stores, offering everything from clothing and accessories to electronics and home decor. And for those seeking a more upscale shopping experience, Prime Mall is just a few minutes away, boasting high-end luxury boutiques and department stores. With these exceptional shopping landmarks at its doorstep, Grand Hyatt Mumbai is the perfect base for indulging in some retail therapy during your stay in Mumbai.
Unparalleled Luxury at an Affordable Price
Indulge in the opulence of Grand Hyatt Mumbai without breaking the bank. With an average room price of just $216, this world-class hotel offers an exceptional value for money. Compared to the average price of a hotel room in Mumbai, which is $76, the Grand Hyatt Mumbai provides an unparalleled level of luxury and comfort at a surprisingly affordable rate.
From the moment you step into the elegant lobby, you'll be captivated by the hotel's sophisticated ambiance and impeccable service. Each room at Grand Hyatt Mumbai is meticulously designed to provide a haven of tranquility and relaxation, featuring modern amenities and plush furnishings. Whether you choose a spacious standard room or upgrade to a lavish suite, you can expect nothing less than the utmost comfort and convenience.
In addition to its luxurious accommodations, Grand Hyatt Mumbai boasts a wide range of world-class facilities. Take a dip in the sparkling outdoor pool, unwind with a rejuvenating spa treatment, or savor delectable cuisine at one of the hotel's renowned restaurants. With its prime location in the heart of Mumbai, you'll also have easy access to the city's vibrant attractions and bustling business districts.
Don't miss out on this incredible opportunity to experience the grandeur of Grand Hyatt Mumbai at an unbeatable price. Book your stay today and create unforgettable memories in the enchanting city of Mumbai.
Excellent Service, Clean Rooms, and Great Food
Grand Hyatt Mumbai is a hotel that truly excels in providing excellent service, clean and spacious rooms, and delicious food. Guests have consistently praised the hotel's breakfast, describing it as good and enjoyable. The rooms at Grand Hyatt Mumbai are also highly regarded, with guests mentioning that they are nice, clean, and spacious, providing a comfortable stay. The hotel's staff have been commended for their friendliness and courtesy, ensuring that guests feel welcomed and well taken care of. Additionally, guests have raved about the hotel's food, describing it as great and superb, both in terms of quality and variety. Overall, Grand Hyatt Mumbai offers superb value for money, with guests thoroughly enjoying their stay and praising the hotel's facilities and food.
A Luxurious Oasis in Mumbai: Grand Hyatt Mumbai's Exceptional Customer Ratings
Grand Hyatt Mumbai is a haven of luxury and comfort that has consistently received outstanding customer ratings. With an impressive overall rating of 8.6, this hotel goes above and beyond to ensure a memorable stay for its guests. From the moment you step into the elegant lobby, you will be greeted by the friendly and attentive staff, whose exceptional performance has earned them a remarkable rating of 8.7.
One of the standout features of Grand Hyatt Mumbai is its state-of-the-art facilities. With a rating of 8.7, guests can expect nothing but the best when it comes to amenities. Whether you want to take a refreshing dip in the sparkling outdoor pool, unwind with a rejuvenating spa treatment, or maintain your fitness routine at the well-equipped gym, this hotel has it all. The facilities are meticulously maintained and provide a perfect blend of luxury and convenience.
Food lovers will be delighted by the culinary offerings at Grand Hyatt Mumbai. With a rating of 8.5 for food and dining, guests can indulge in a wide range of delectable options. From authentic Indian delicacies to international cuisines, the hotel's restaurants cater to every palate. The impeccable cleanliness of the dining areas and the high-quality ingredients used in the dishes further enhance the dining experience.
The comfort of the guests is of utmost importance at Grand Hyatt Mumbai, evident by its remarkable rating of 8.9 for comfort. The spacious and well-appointed rooms provide a tranquil retreat after a long day of exploring the vibrant city. The plush beds, luxurious linens, and modern amenities ensure a restful and enjoyable stay. Additionally, the hotel's prime location, with a rating of 8.2, allows guests to easily access popular attractions and business districts in Mumbai.
Overall, Grand Hyatt Mumbai's exceptional customer ratings speak volumes about its commitment to providing a luxurious and memorable experience for every guest. From the impeccable facilities to the delectable dining options, this hotel truly stands out as a top choice for travelers seeking a lavish oasis in the bustling city of Mumbai.
Excellent8.8
Facilities
Excellent8.3
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
As part of its commitment to excellence, the hotel is pleased to announce upgrades in key areas, including the refurbishment of the Grand Club Lounge and the development of new rooms designed to enhance guest comfort and experience. Currently, renovation work is taking place on limited guestroom floors. There will be noisy work between 9:00 AM and 6:00 PM daily, with intermittent noise expected during weekends and public holidays. The hotel regrets any inconvenience this may cause and appreciates guests' patience during this period of improvement. For further assistance, guests are encouraged to connect via email at mumbai.grand@hyatt.com or by dialing +91 22 6676 1234.
Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Excellent
10 most recent verified ratings received by the property
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The hotel has a fantastic location near the airport, situated inside the Grand Hyatt Mumbai complex. Many reviews have praised the helpful, friendly staff, and exceptional facilities like the pool, gym, and lounge area with complimentary snacks. Guests have also loved the varied dining options and excellent food quality, as well as the spacious, big, and clean rooms.
Mixed reviews with some mentioning poor maintenance but overall positive experience.
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5- star hotel with huge property and prompt staff. However, wish the cleaniness matched the standard. Our room had some dusty surfaces (tv unit, side table) and bathroom cupboards had fingerprints and waterstains on the drawers. Also, we were in a 3 sharing room but amenities were only provided for 2 (slippers, tooth brush). Also coffee machine was not operating in the room. Other than that the staff was helpful and breakfast was very good. In room food prices are however on the higher side.
Dear Ms. Sohini, Thank you for your wonderful feedback! We’re thrilled to hear that your stay at Grand Hyatt Mumbai was relaxing and memorable. It’s a pleasure to know you enjoyed, the comfort of our beds, and the attentive service from our team. We truly appreciate your kind words, feedback for improvement and we look forward to welcoming you back for another memorable stay. Warm regards, Sumit Datta Hotel Manager Grand Hyatt Mumbai Hotel & Residences
From the moment I arrived, I was greeted with warmth and professionalism. The staff were attentive and went above and beyond to ensure my comfort. The room was impeccably clean, beautifully decorated, and offered a stunning view. The dining experience was also exceptional, with delicious food and impeccable service. I especially appreciated the attention to detail throughout the hotel, from the luxurious amenities to the calming ambiance. Overall, my stay at [Hotel Name] was truly unforgettable, and I highly recommend it to anyone seeking a luxurious and refined experience."
Dear Sajid, Thank you so much for your kind and detailed review. We are truly delighted to know that your experience at Grand Hyatt Mumbai Hotel & Residences was memorable and met your expectations of luxury and comfort. It brings us great joy to hear that you felt warmly welcomed from the moment you arrived and that our team’s attentiveness made a lasting impression. We’re especially pleased to know that you enjoyed the beautifully appointed room, the stunning views, and the culinary experience at our restaurants. Your appreciation of the attention to detail—from the luxurious amenities to the calming ambiance—means a lot to us. These elements are at the heart of what we aim to offer every guest, and we’re so glad they enhanced your stay. Thank you once again for your generous recommendation. We look forward to the pleasure of welcoming you back for another exceptional stay. Warm Regards, Robert Dallimore General Manager, Grand Hyatt Mumbai Hotel and Residences
Having traveled from Singapore for my first visit to Mumbai, I’d like to share my experience staying at the Grand Hyatt Mumbai from August 14 to August 18, 2024. I did not use the spa, gym, or pool, so I cannot comment on those facilities. During my stay, I spent most of my time in the room. The staff were exceptional, providing service with a smile and always available to assist. Their attentiveness was truly impressive. My room was on the 1st floor (1260) and featured a patio. The experience was fantastic, with a very comfortable bed and pillows. I never had to request additional drinking water, and the room ambiance was excellent. The shower area, bathtub, and amenities provided were outstanding. Breakfast offered a wide variety of options. Although plates sometimes ran out quickly, the staff promptly replenished them. The thosai was particularly crispy and delightful. I also had access to the club lounge, where all food and drinks were complimentary and of high quality. Overall, it was a memorable stay with excellent service and amenities.
Dear Guest, Thank you sincerely for dedicating your precious time to share your delightful review. At Grand Hyatt Mumbai, our relentless commitment is to provide unparalleled services, crafting memorable experiences for each of our esteemed guests. Your kind words affirm that we succeeded in making your stay truly special. We deeply appreciate your generous compliments and look forward to the pleasure of welcoming you back soon, ready to #SurprisingYou with even more exceptional moments. Warm Regards, Robert Dallimore General Manager, Grand Hyatt Mumbai Hotel and Residences
Staff were amazing. The building is constantly renovated so doesn’t show any age at all. Cleanliness is great. The only problem is the breakfast organisation for having to feed nearly 1000 people when fully booked. Maybe more is in adequate standing and waiting for 20 minutes to be seated is not acceptable in a five star hotel Also the nightclub and the weddings from Wednesday through to Saturday night Sunday morning and for those who really want to get a good rest and some peace and quiet it’s one of the best hotels I’ve ever stayed at although I’ve got a great deal going through Goda and I book 5 months in advance otherwise no it would’ve cost me double and I don’t think that it was worth that
Dear Guest, Thank you for taking out the time to share this valuable feedback with us. We are pleased to hear that our staff provided amazing service and that the cleanliness and upkeep of the building exceeded your expectations. We take great pride in maintaining our facilities and are glad you noticed the efforts made to ensure a comfortable environment. However, we regret to learn that your breakfast experience was not up to your expectations, and we would sincerely like to apologize for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future. We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded. Warm Regards, Robert Dallimore General Manager, Grand Hyatt Mumbai Hotel and Residences
Airport transfer
Free Wi-Fi in all rooms!
Currency exchange
Steamroom
“Lot Of Time Wasted ”
The hotel itself is good and well-maintained, and the overall property gives a decent impression. However, my experience during the stay was disappointing due to poor service and lack of basic amenities. We stayed for around three days. On the day of arrival, I informed the hotel in advance that I would be shifting to another room and requested an early check-in. I was assured by the staff that everything was arranged and that the bellboy would assist smoothly. Unfortunately, when the bellboy arrived, he had no information about the room change. He tried calling the reception multiple times, but no one answered. This resulted in a lot of unnecessary delay and wasted time, which we could have otherwise used for sightseeing in Mumbai. Because of this mismanagement, we had to compromise on our plans. After finally shifting to the new room, I found mosquitoes inside, which was uncomfortable. Additionally, basic amenities such as a toothbrush, bathing gown, and bathroom slippers were not provided at all. These are standard facilities one expects from a hotel of this category, and their absence was quite surprising. Overall, while the hotel looks good, the service quality and attention to guest comfort need significant improvement. Based on my experience, the stay did not meet the expectations associated with Grand Hyatt.
Dear Mr. Khalid, Thank you for taking the time to share your detailed feedback. We sincerely regret the inconvenience caused with regard to the communication at check-in, amenities, and other service aspects you mentioned. Your comments are valuable and have been shared with our team to help us improve and ensure a smoother, more attentive experience for our guests. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay. Warm regards, Sumit Datta Hotel Manager Grand Hyatt Mumbai Hotel & Residences