Travelling to Singapore? Read all updated requirements before you book.
Hilton Singapore Orchard (SG Clean)
Hilton Singapore Orchard (SG Clean)
Hilton Singapore Orchard (SG Clean)
Hilton Singapore Orchard (SG Clean)
Hilton Singapore Orchard (SG Clean)
Hilton Singapore Orchard (SG Clean)
Hilton Singapore Orchard (SG Clean)

Removed from saved list

8.9

Excellent

2,659 reviews

2,659 reviews

I love their breakfast a lot!

Yvonne
- Jun 8, 2022
See map

9.6

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
Max Mara

20 m

Mandarin Gallery

40 m

Knightsbridge

50 m

Frederic Sai

80 m

K Box Singapore

80 m

Popular landmarks
Orchard Road

230 m

Chinatown

2.5 km

National Orchid Garden

2.6 km

Singapore Botanic Gardens

2.6 km

Singapore Flyer

3.3 km

Closest landmarks
New Zealand High Commission

90 m

Equilibrium Mixed Martial Arts

130 m

Gucci

130 m

Fitness Movement

140 m

Scape Bazzar

140 m

Newly built in 2022

Hilton Singapore Orchard (SG Clean)

333 Orchard Road, Orchard, Singapore, Singapore, 238867 - See map

Make your best journey to Singapore with the promised standard of SG Clean, and enjoy free Wi-Fi in all rooms. Strategically situated in Orchard, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Gardens By The Bay East. This 5-star property features restaurant to make your stay more indulgent and memorable.

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Highlights

Sparkling clean

330 meters to public transportation

Check-in [24-hour]

Airport transfer

Newly built

SG Clean

SG Clean denotes businesses that adhere to high standards of public hygiene.

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

4 travelers have booked today.

Value for money8.2
Distance to city center0.5 Km
Location rating9.6
Nearest airportSeletar Airport (XSP)
Distance to airport13.2 km

Rooms available at Hilton Singapore Orchard (SG Clean)

King Presidential Suite
...
  • Shower
  • 1 king bed
Enter dates to see prices
King One Bedroom Suite
...
  • Shower
  • Executive lounge access
  • 1 king bed
Enter dates to see prices
King Premium Suite
...
  • Shower
  • Executive lounge access
  • 1 king bed
Enter dates to see prices
King Executive Suite
...
  • Shower
  • Executive lounge access
  • 1 king bed
Enter dates to see prices
King Executive Room
...
  • Shower
  • 1 king bed
Enter dates to see prices
King Premium City View Room
...
  • City view
  • Shower
  • 1 king bed
Enter dates to see prices
Twin Premium City View Room
...
  • City view
  • Shower
  • 2 single beds
Enter dates to see prices
Twin Executive Room
...
  • 2 single beds
Enter dates to see prices
King Premium Room
...
  • Shower
  • 1 king bed
Enter dates to see prices
Twin Premium Room
...
  • Shower
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hilton Singapore Orchard (SG Clean)?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hilton Singapore Orchard (SG Clean)?

Hilton Singapore Orchard (SG Clean) is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 118 SGD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hilton Singapore Orchard (SG Clean) has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Singapore with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Hilton Singapore Orchard (SG Clean)?

Start your mornings right, with the continental and buffet breakfast options offered at Hilton Singapore Orchard (SG Clean). A selection of food types including western and asian breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 38 SGD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hilton Singapore Orchard (SG Clean)?

Hilton Singapore Orchard (SG Clean) features 5 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Hilton Singapore Orchard (SG Clean)?

Your special occasion or event can be hosted at one of the Hilton Singapore Orchard (SG Clean)'s versatile venues. You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Hilton Singapore Orchard (SG Clean). Small or intimate events like birthday parties can also be accomodated. Services for in-house catering, event decoration and audio-visual equipment are offered to help your event go smoothly.

Can business events be hosted at Hilton Singapore Orchard (SG Clean)?

On-site venues and convenient event services make Hilton Singapore Orchard (SG Clean) an ideal choice for hosting events such as seminars, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 1000 people. An extensive range of facilities and services including free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the closest train, metro, or bus station to Hilton Singapore Orchard (SG Clean)?

Somerset MRT Station is the closest train, metro, or bus station, about 320 m away from Hilton Singapore Orchard (SG Clean).

What restaurants are nearby Hilton Singapore Orchard (SG Clean)?

Hilton Singapore Orchard (SG Clean) is located in Orchard, famous for good restaurants such as Sushi Ayumu, Bar on 5 and Triple Three.

What popular shopping places are close to Hilton Singapore Orchard (SG Clean)?

Hilton Singapore Orchard (SG Clean) is located in Orchard area which features shopping places such as Orchard Road, Mandarin Gallery and Knightsbridge.

What are popular attractions near Hilton Singapore Orchard (SG Clean)?

Guests at Hilton Singapore Orchard (SG Clean) can easily visit Singapore Botanic Gardens, National Orchid Garden and National Museum of Singapore located in the Orchard area.

What popular natural sightseeing spots are close to Hilton Singapore Orchard (SG Clean)?

Hilton Singapore Orchard (SG Clean) is located in the Orchard area, which is famous for natural sightseeing destinations such as Emerald Hill, Raint Tree Samanea saman and Yellow Flame Tree (Peltophorum pterocarpum).

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Explore the neighborhood

What people love about Hilton Singapore Orchard (SG Clean)

  • 9.6

    Exceptional
    Breakfast

    "I love their breakfast a lot!"

    Yvonne

    |

    June 8, 2022

  • 8.8

    Excellent
    Cleanliness

    "Room is pretty clean."

    Donny

    |

    June 5, 2022

  • 8.8

    Excellent
    Location

    "Good location, the room are small but clean."

    HA

    |

    June 5, 2022

Overall rating:

8.9

Excellent
2,659 reviews
Cleanliness
9.3
Facilities
8.6
Location
9.6
Read all reviews >
What travelers say they love:
Best hotel, very good location and super accomodating staffs...
Michelle from Philippines
Group
More about Hilton Singapore Orchard (SG Clean)

More about Hilton Singapore Orchard (SG Clean)

Hilton Singapore Orchard (SG Clean)

Hilton Singapore Orchard (SG Clean) is the perfect choice for travelers who want to take in the sights and sounds of Singapore. Experience an urban escape in Singapore with a stay at Hilton Singapore Orchard (SG Clean), with its exceptional location right in the city center.
Hilton Singapore Orchard (SG Clean) offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi services provided by the hotel make exploring Singapore even more convenient.
If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Hilton Singapore Orchard (SG Clean). If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Hilton Singapore Orchard (SG Clean) offers wonderful recreational facilities for guests to enjoy. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have fun with your friends or family, or even meet new people at the shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Around the property

Take some time to explore Singapore during your stay at the hotel. The most popular local attraction is probably Singapore Flyer only 3.3 km away. Get a photograph of yourself in front of Sands Skypark Observation Deck located 3.3 km away, a must-see for anyone visiting Singapore.

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Amenities and facilities
Excellent
Facilities

8.6

Languages spoken

  • English
  • Chinese [Mandarin]
  • Indonesian
  • Japanese
  • Korean
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
  • Valet parking
Food and dining
Breakfast options
  • Asian
  • Continental
Restaurants on site

CHATTERBOX

  • Cuisine: Asian, Local
  • Menu: Buffet

TRIPLE THREE

  • Cuisine: International
  • Menu: A-la-carte

Triple Three

  • Cuisine: Chinese
  • Menu: Buffet
Location
333 Orchard Road, Orchard, Singapore, Singapore, 238867
Exceptional
Location

9.6

Airports

  • Seletar Airport (XSP)
    13.2 km 17 min drive
  • Singapore Changi Airport (SIN)
    18.6 km 23 min drive

Public transportation

  • Somerset MRT Station
    320 m 6 min walk
  • Orchard MRT Station
    520 m 7 min walk

Hospital or clinic

  • Pacific Healthcare Holdings Singapore
    180 m 3 min walk

Shopping

  • Orchard Road
    230 m 3 min walk

Convenience store

  • 7 Eleven
    90 m 1 min drive

Cash withdrawal

  • ATM
    80 m 2 min walk
What's nearby

Popular landmarks

  • Orchard Road
    230 m
  • Chinatown
    2.5 km
  • National Orchid Garden
    2.6 km
  • Singapore Botanic Gardens
    2.6 km
  • Singapore Flyer
    3.3 km
  • Sands Skypark Observation Deck
    3.4 km
  • Cloud Forest
    3.9 km
  • Gardens By The Bay East
    4.1 km
  • Night Safari
    12.3 km
  • Singapore Zoo
    12.3 km

Nearby landmarks

  • Max Mara
    20 m
  • Mandarin Gallery
    40 m
  • Knightsbridge
    50 m
  • Frederic Sai
    80 m
  • K Box Singapore
    80 m
  • Ngee Ann City
    90 m
  • Cathay Cineleisure Orchard Rd
    90 m
  • New Zealand High Commission
    90 m
  • M)phosis
    100 m
  • benWU
    110 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-17 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Bed type and smoking room are all subject to availability upon check-in.
  • The property only provides 1 king bed and 1 rollaway bed for guests who book Triple Room.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee118 SGD
  • Distance from city center0.5 Km
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)38 SGD
  • Daily Internet/Wi-Fi fee0 SGD

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors39
  • Number of restaurants5
  • Number of rooms 1080
  • Year property opened2022
  • Most recent renovation2022

Reviews of Hilton Singapore Orchard (SG Clean) from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness9.3
Facilities8.6
Location9.6
Service8.8
Value for money8.2
High score for Singapore
Rating
9+ Exceptional (15)
8-9 Excellent (3)
7-8 Very Good (1)
6-7 Good (2)
<6 Below Expectation (5)
Time of the year
Mar - May (16)
Jun - Aug (2)
Sep - Nov (3)
Dec - Feb (5)
All guests (159)
All room types
All languages
Showing 26 verified guest comments
12
9.6
Exceptional
Yvonne from Hong Kong SAR, China
Family with teens
King Premium Room
Stayed 1 night in April 2022

Excellent breakfast”

I love their breakfast a lot! Must try

Reviewed June 09, 2022

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Dear Yvonne Thank you for sharing a review of your stay at the Hilton Singapore Orchard. We are delighted to hear that you enjoyed our breakfast selections. My team and I look forward to welcoming you back to Hilton Singapore Orchard again for more memorable experiences. Yours sincerely, Bobby Shankar Hotel Manager

Responded June 13, 2022
Hilton Singapore Orchard (SG Clean)
8.8
Excellent
Donny from Indonesia
Family with young children
King Premium Room
Stayed 4 nights in April 2022

Excellent”

Honestly prefer the old design better when it was still Mandarin orchard. The shower is badly designed, water keeps getting out of the shower causing the bathroom floor to be wet all the time. We didn't mind the fact that there's no clothes drawers. Room is pretty clean.

Reviewed June 06, 2022

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Dear Donny Thank you for sharing a review of your stay experience and letting us know your thoughts on the Hilton Singapore Orchard. We hear your comments on the bathroom design and will review with our team so that we can continuously improve our quality of products and standards of services to enhance guests experience. Thank you once again for your feedback. We look forward to welcoming you back to Hilton Singapore Orchard in the near future. Yours sincerely, Bobby Shankar Hotel Manager

Responded June 08, 2022
Hilton Singapore Orchard (SG Clean)
8.8
Excellent
HA from Australia
Group
King Premium City View Room
Stayed 3 nights in May 2022

Good location”

good location, the room are small but clean. The Restaurant unfriendly

Reviewed June 05, 2022

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Dear HA Thank you for sharing a review of your recent experience in Hilton Singapore Orchard. We are happy that you generally had a good stay with us. However, we are concerned with your comments on the restaurant being unfriendly. This is certainly not reflective of our Hilton hospitality and we sincerely apologise for this shortfall. We will certainly review your feedback with our team members so that improvements can be made to our standards of service and quality of products. My team and I hope to welcome you back at Hilton Singapore Orchard again. Yours sincerely, Bobby Shankar Hotel Manager

Responded June 07, 2022
Hilton Singapore Orchard (SG Clean)
10.0
Exceptional
Ivy from Philippines
Couple
King Premium City View Room
Stayed 3 nights in May 2022

Very nice and clean”

Great location if youre in for serious shopping as it is in the middle of orchard road. Very clean also and staff were very helpful. will go back!

Reviewed June 02, 2022

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Dear Ivy It is a pleasure reading your review of your stay in Hilton Singapore Orchard. Thank you for your kind comments and perfect ratings. We are delighted to learn that you enjoyed our newly renovated rooms, our service and the convenience of our location. My team and I look forward to welcoming you back for your next visit and we remain at your service. Yours sincerely, Bobby Shankar Hotel Manager

Responded June 03, 2022
Hilton Singapore Orchard (SG Clean)
9.6
Exceptional
Lim from Singapore
Couple
Stayed 1 night in September 2021

Great experience ”

During my time of stay it was still known as Mandarin Orchard Hotel. it was still going through some renovations hence the check in process were longer, however staffs were quick to handle the situation and made sure guests were comfortable while waiting. Pool was rather crowded due to it being a weekend, amenities were pretty okay. Good stay however.

Reviewed May 29, 2022

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Dear Lim Thank you for your recent review of your stay and for being a loyal guest of our hotel. We are pleased to share that our newly renovated rooms and facilities are ready and look forward to welcoming you for a brand new experience at the Hilton Singapore Orchard. Yours sincerely, Bobby Shankar Hotel Manager

Responded June 03, 2022
Hilton Singapore Orchard (SG Clean)
7.2
Very good
Navin from Singapore
Couple
Stayed 1 night in November 2021

Under Reno”

I visited the place when is was under renovation so may not have been the best experience. But worth a try not that it is fully renovated

Reviewed May 22, 2022

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Dear Navin Thank you for your recent review of Hilton Singapore Orchard. We are pleased to share that our newly renovated rooms and facilities are ready. Together with the rest of the team, we look forward to welcoming you back for more memorable experiences. Yours sincerely, Bobby Shankar Hotel Manager

Responded May 25, 2022
Hilton Singapore Orchard (SG Clean)
6.8
Good
Jimmy from Indonesia
Group
Twin Executive Room
Stayed 2 nights in May 2022

Good”

Staff not friendly and too arrogant

Reviewed May 17, 2022

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Dear Jimmy Thank you for staying with us at Hilton Singapore Orchard and taking a moment to share your experience. It is disappointing to read that your recent experience fell short of your expectations and you did not enjoy your stay with us. Please accept our sincere apologies for any inconvenience caused. We hear your comments and will review our standards of services and quality of products so that we can continue to improve guests' experience. I truly hope that you will be willing to return to Hilton Singapore Orchard in the future so that we may have the opportunity to restore your faith in our customer service. Yours sincerely, Bobby Shankar Hotel Manager

Responded May 18, 2022
Hilton Singapore Orchard (SG Clean)
6.8
Good
Evy from Indonesia
Family with young children
King Premium City View Room
Stayed 2 nights in May 2022

nice newly built but have some issues”

i used to stay to this hotel long time ago and now become Hilton, the interior is now more modern and more comfortable, but have some issues since the day i arrived at 5pm but have to still waiting at front desk, the reason is just to check the room again, then i got room at 21floor and the bathroom have issue with the hot and cold water pressure and machine that have to on off again to get the water not too hot or too cold, and then when its raining the water dripping from the seal of the window and got wet inside

Reviewed May 13, 2022

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Dear Evy Thank you for staying with us at Hilton Singapore Orchard and sharing a review of your experience. We are truly sorry and disappointed to read about your unpleasant encounter during your stay. Your comments on the room design and features are important and useful to us as they help us to review our products and services. Once again, please accept our sincere apologies for the inconvenience. I truly hope you will be willing to return to Hilton Singapore Orchard in the future so that we may have the opportunity to restore your faith in our services. Yours sincerely, Bobby Shankar Hotel Manager

Responded May 18, 2022
Hilton Singapore Orchard (SG Clean)
10.0
Exceptional
Joyce from Singapore
Group
Stayed 1 night in October 2021

Perfectly located with all the amenities you need”

We had a great stay at the hotel - it was perfectly located within walking distance to Sydney Harbour and World Square. We even took a walk down to Circular Quay. Lots of good food options around and staff were extremely helpful. Enjoyed the stay here!

Reviewed May 06, 2022

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Dear Joyce Thank you for your kind review of our Hilton hotel in Sydney. We are delighted to learn of your memorable experience. Our team looks forward to welcoming you back and to continue delivering our Hilton hospitality to you and all our valued guests. Yours sincerely, Bobby Shankar Hotel Manager

Responded May 09, 2022
Hilton Singapore Orchard (SG Clean)
10.0
Exceptional
Michelle from Philippines
Group
King Premium Room
Stayed 3 nights in April 2022

Exceptional”

Best hotel, very good location and super accomodating staffs..

Reviewed May 05, 2022

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Dear Michelle Thank you for sharing a review of your recent stay experience. We are delighted with your kind comments and perfect ratings of Hilton Singapore Orchard. My team and I look forward to welcoming you back for more memorable experiences for your next visit. Yours sincerely, Bobby Shankar Hotel Manager 

Responded May 09, 2022
Hilton Singapore Orchard (SG Clean)
10.0
Exceptional
Tang from Cambodia
Family with young children
King Premium Family Room
Stayed 1 night in May 2022

Great”

Hotle

Reviewed May 02, 2022

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Dear Tang Thank you for sharing a review of the Hilton Singapore Orchard. We are delighted to learn that you had a positive experience and gave us perfect ratings. We look forward to welcoming you back to Hilton Singapore Orchard for more memorable experiences. Yours sincerely, Bobby Shankar Hotel Manager

Responded May 04, 2022
Hilton Singapore Orchard (SG Clean)
9.2
Exceptional
Samantha from Singapore
Solo traveler
King Premium City View Room
Stayed 1 night in April 2022

Very Good Hotel, Nice Experience”

Very much enjoy to stay in this hotel

Reviewed May 02, 2022

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Dear Samantha Thank you for the kind compliments and positive ratings. We look forward to welcoming you back to Hilton Singapore Orchard for more memorable experiences. Yours sincerely, Bobby Shankar Hotel Manager

Responded May 04, 2022
Hilton Singapore Orchard (SG Clean)
10.0
Exceptional
PENG from Singapore
Couple
Stayed 2 nights in August 2021

Stayed during hotel renovation”

We stayed at the location when the hotel was going through renovation under Mandarin. As the lobby had been relocated then, the walk in was quite long. Room was comfortably spacious and had a unique pleasant scent. The staff were helpful and patient. Had an extremely good experience here!

Reviewed May 01, 2022

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Dear Peng It was our pleasure to welcome you to Hilton Singapore Orchard. We are heartened to know that you chose to spend your staycation with us and had a memorable stay. We are also happy to share that the hotel has since completed the renovations. My team and I look forward to welcoming you back to try our newly renovated guest rooms and facilities. Yours sincerely, Bobby Shankar Hotel Manager

Responded May 04, 2022
Hilton Singapore Orchard (SG Clean)
4.4
Charlene from Singapore
Solo traveler
King Deluxe Room
Stayed 2 nights in April 2022

Birthday staycation nightmare ”

Checked in and realised my room had no greetings on the tv - no warm birthday welcome w fruit platters or chocolate or cake (usually quite standard of 4-5 star hotels especially when THEY ASKED what I’m celebrating) - called for toilet paper and water and tissue paper at 5.30pm as I had only 1 each - took 45mins to come. Told them to avoid 6-6.30pm cos I had a zoom meeting and since they delayed, pls avoid the time slot. Told me ok.. but rang the bell 3 times while I was in meeting. The next day, my actual birthday, I went for breakfast - room came w breakfast but 5 different staff insisted at Estate restaurant that I had to pay for my breakfast - ask them check my booking but all seemed to not be aware my room came a breakfast. Left room at 8.30 - went back at 12.15pm to a messy room - room clean up not done even after I indicate for service w the light at the door. Called to ask whats happening.. only to be spoken to rudely and asked “so what do u want me to do about it?” Shocked to my core at horrible rude staff - this is basic… cleaning of room when guests leave the room.. 3-4 hrs is more than enough time to clean it even with many other rooms. At 1pm plus, room was still NOT cleaned. Duty managers came and tried to explain that the birthday welcome was only on the birthday itself in the evening. Totally didn’t buy it.. but let it be. Promised the world to me on service recovery but in the end force me to take up the service recovery on the day of my check out when I was busy and told them I’d consider and confirm again. When I said I was busy I can’t go for the high tea that they provided as part of service recovery, they insisted that no choice it was supposed to be on the day of check out? Literally forcing me to accept their service recovery so they can check off the list to said they did right by guest! Refused it and ask them to do better. Additionally, my friend delivered a cake to me at concierge and was told by concierge I checked out already on my 2nd

Reviewed April 30, 2022

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9.2
Exceptional
Salbinah from Singapore
Family with young children
Stayed 2 nights in December 2021

Great Location”

Hotel still undergoing renovation when we stayed there. Not much facilities available but hotel nearby alot of restaurants and amenities. So not a big issue. Check in and check out was fast no hassle. Room is clean and spacious just nice for the 3 of us, me, my wife and son. My son liked the bathtub very much. Will definitely stay here again.

Reviewed April 27, 2022

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Dear Salbinah It was our pleasure to welcome you and your family to Hilton Singapore Orchard. We are heartened to know that you chose to spend your staycation with us and had a memorable stay. We are also happy to share that the hotel has since completed the renovations. My team and I look forward to welcoming you back to try our newly renovated guest rooms and facilities. Yours sincerely, Bobby Shankar Hotel Manager

Responded April 29, 2022
Hilton Singapore Orchard (SG Clean)
8.8
Excellent
nazihah from Singapore
Couple
Stayed 2 nights in December 2021

Excellent”

Hotel was undergoing construction during our stay but we were given a high floor this could not hear the construction works at all. However, we had to walk quite a fair bit to exit the hotel. Staff gave us a good room with an amazing view upon request for our honeymoon stay. A solid 9/10.

Reviewed April 20, 2022

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Dear nazihah It is our pleasure to read your review on your experience in Hilton Singapore Orchard. We are truly delighted to know that you chose to spend your honeymoon with us and had a memorable stay. On the renovation works mentioned, we thank you for your kind understanding and happy to share that we have since completed them. Together with the rest of the team, we look forward to welcoming you back for more memorable experiences. Yours sincerely, Bobby Shankar Hotel Manager

Responded April 29, 2022
Hilton Singapore Orchard (SG Clean)
5.2
Ming from Singapore
Couple
Stayed 2 nights in February 2022

Bad facilities”

6 lifts but only 2 working, and all rooms are fully booked. Spent most of the time waiting for lifts.

Reviewed April 18, 2022

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Dear Ming Thank you for sharing a review of your recent stay experience at Hilton Singapore Orchard. We are truly sorry and disappointed to learn about the inconveniences that you have encountered during your stay. Please be assured that we hear your comments and we will be reviewing steps to fine tune our facilities. I would like to thank you once again for your valuable feedback as it helps us to improve and deliver the exemplar hospitality to all our guests. My team and I look forward to welcome you back and we remain at your service. Your sincerely, Bobby Shankar Hotel Manager

Responded April 29, 2022
Hilton Singapore Orchard (SG Clean)
9.2
Exceptional
Suherman from Singapore
Solo traveler
King Premium City View Room
Stayed 1 night in April 2022

Hilton Premium City View”

The new redesigned room of the Hilton Hotel looks fresh and modern. The location is superb. Staff was great. However the in-room menu can be improved. The selection of items are too little and I was surprised it doesn't have selections from the Chatterbox. Would definitely come back to stay at this hotel for the weekends!

Reviewed April 11, 2022

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Dear Suherman Thank you for sharing a detailed review of your recent stay at the Hilton Singapore Orchard. We are delighted that our extensive renovations have made a positive impact on your experience and our team members made your stay memorable. We hear your comments on our in-room dining menu. We will review including Chatterbox selections in the future. Thank you once again for your feedback. My team and I look forward to welcome you back for your next visit to Hilton Singapore Orchard. Yours sincerely, Bobby Shankar Hotel Manager

Responded April 13, 2022
Hilton Singapore Orchard (SG Clean)
5.6
Rinintha from Indonesia
Business traveler
King Premium Room
Stayed 3 nights in April 2022

staff and value money”

the hospitality of staff is very poor and the price so expensive . its not manses

Reviewed April 11, 2022

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Dear Rinintha Thank you for your feedback on your recent visit. Please accept our sincere apology that your experience this time was not up to your expectation. We will review our standards of services so that we can continue to provide the best experience to you and all our valued guests. With this in mind, we thank you once again for your feedback and we look forward to welcoming you back to Hilton Singapore Orchard. Yours sincerely, Bobby Shankar Hotel Manager

Responded April 13, 2022
Hilton Singapore Orchard (SG Clean)
6.0
Rinintha from Indonesia
Solo traveler
Twin Premium Room
Stayed 3 nights in March 2022

small room”

the price so higher/ expensive its not really worh it to pay with small room

Reviewed April 06, 2022

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12
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