Onsen @ Moncham (SHA Plus+)
Onsen @ Moncham (SHA Plus+)
Onsen @ Moncham (SHA Plus+)
Onsen @ Moncham (SHA Plus+)
Onsen @ Moncham (SHA Plus+)
Onsen @ Moncham (SHA Plus+)
Onsen @ Moncham (SHA Plus+)

Removed from saved list

9.2

Exceptional

463 reviews

463 reviews

View9
Housekeeping5
Breakfast3
See map

9.1

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Chiang Mai Zoo 18.4 km
Wat Phra That Doi Kham 21.0 km
Wat Phra Singh (Gold Temple) 22.6 km
Chiang Mai Night Safari 22.8 km
Wat Chedi Luang 23.1 km
Tha Phae Gate 23.6 km
Wua Lai Walking Street 23.7 km
Elephant Rescue Park 24.0 km
Chiang Mai Night Bazaar 24.3 km
Art in Paradise, Chiang Mai 3D Art Museum 24.9 km
Nearby landmarks
Mon Nao 90 m
Mon Kan Indoi 1.0 km
Mon Jam 1.2 km
Mon Cham 1.2 km
Ban Mai Viewpoint 1.5 km
Khun Loung 1.6 km
Mon Long 1.6 km
Nong Hoi Royal Project 3.8 km
Queen Sirikit Botanical Garden 4.9 km
Tard Mork Waterfall 5.0 km

Onsen @ Moncham (SHA Plus+)

293 Moo 2 Tambon Pong Yaeng, Amphoe Mae Rim, Chiang Mai, Thailand, Mae Rim, Chiang Mai, Thailand, 50180 - See map

In addition to the standard of SHA Plus, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Mae Rim part of Chiang Mai, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Wat Chedi Luang. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

Check-in [24-hour]

Airport transport

Complimentary WIFi in all rooms

Hot spring bath

SHA Plus Certified

More than 70% of SHA-certified establishment employees have been vaccinated.

Staff Vaccination
Hygiene Plus
Wellness
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Important announcement -- "Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information."

Facilities

Front desk [24-hour]

Transport to airport

Car park

Shuttle service

Hot tub

Exercise area

Bicycles

Complimentary WIFi in all rooms

Your dates are popular among travelersUsers are booking a place in Chiang Mai every 1 minutes on Agoda.com
Value for money8.9
Location rating9.1
Nearest airportChiang Mai International Airport (CNX)
Distance to airport23.0 km

Rooms available at Onsen @ Moncham (SHA Plus+)

3-Bedroom Royal Residence Suite
...
  • Garden view
  • Balcony/terrace
  • 1 double bed & 4 futons
Enter dates to see prices
2-Bedroom Emperor Suite
...
  • Room size: 210 m²/2260 ft²
  • Garden view
  • 1 king bed and 2 single bed...
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3-Bedroom Emperor Suite
...
  • Room size: 280 m²/3014 ft²
  • Garden view
  • 4 single beds and 1 king be...
Enter dates to see prices
2-Bedroom Royal Residence Suite
...
  • Garden view
  • Balcony/terrace
  • 1 double bed & 2 futons
Enter dates to see prices
4-Bedroom Emperor Suite
...
  • Garden view
  • Balcony/terrace
  • 1 king bed and 6 single bed...
Enter dates to see prices
1-Bedroom Emperor Suite - Adult Only
...
  • Room size: 140 m²/1507 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Grand Terrace Suite
...
  • Room size: 60 m²/646 ft²
  • Mountain view
  • 2 futons
Enter dates to see prices
Grand Imperial Onsen Suite
...
  • Room size: 75 m²/807 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Two Bedroom Royal Residence
...
  • Mountain view
  • Balcony/terrace
  • 2 futons & 1 queen bed
Enter dates to see prices
Grand Imperial Suite with Private Onsen
...
  • Room size: 75 m²/807 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

Does Onsen @ Moncham (SHA Plus+) have a hot tub?

Onsen @ Moncham does not have a hot tub.

What time is check-in and check-out at Onsen @ Moncham (SHA Plus+)?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Onsen @ Moncham (SHA Plus+)?

Onsen @ Moncham (SHA Plus+) is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1500 THB. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Onsen @ Moncham (SHA Plus+) also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Onsen @ Moncham (SHA Plus+) has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel.

Is breakfast offered at Onsen @ Moncham (SHA Plus+)?

Start your mornings right, with the continental and buffet breakfast options offered at Onsen @ Moncham (SHA Plus+).

What is the smoking policy at Onsen @ Moncham (SHA Plus+)?

Onsen @ Moncham (SHA Plus+) does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Onsen @ Moncham (SHA Plus+)?

Onsen @ Moncham (SHA Plus+)’s neighborhood is Mae Rim which includes popular restaurants such as Pong Yang Ang Doi, Krua Ban Chab and Wawee Coffee Shop Maeram.

What popular shopping places are close to Onsen @ Moncham (SHA Plus+)?

Onsen @ Moncham (SHA Plus+) is located in Mae Rim area which features shopping places such as Tita Gallery and Safe House.

What are popular attractions near Onsen @ Moncham (SHA Plus+)?

Onsen @ Moncham (SHA Plus+) is located in Mae Rim area, which is famous for attractions such as Queen Sirikit Botanical Garden, The Spa at Four Seasons and Pheonix Adventure Park.

What popular natural sightseeing spots are close to Onsen @ Moncham (SHA Plus+)?

Onsen @ Moncham (SHA Plus+) is located within Mae Rim, which makes it conveniently close to natural sights including Mae Sa Waterfall, Bai Orchid and Butterfly Farm and Mon Nao.

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See map

Explore the neighborhood

What people love about Onsen @ Moncham (SHA Plus+)

  • 9.2

    Exceptional

    "We had a lovely stay at onsen@monvham."

    Eugene

    |

    June 11, 2022

  • 10

    Exceptional
    Staff 

    "The experience, food, atmosphere, location, service, staff, onsen, attention to detail - everything was A+ and 5 star."

    Austin

    |

    April 15, 2022

  • 9.2

    Exceptional

    "Very good experiences."

    Vanee

    |

    April 1, 2022

Property ranking|Compared to 2,909 Chiang Mai properties
See all rankings
Room size
174 sqm.
Cleanliness score
9.7/10
Service score
9.6/10
Overall score
9.3/10
Bigger than
99
%
of Chiang Mai properties
Better than
98
%
of Chiang Mai properties
Better than
97
%
of Chiang Mai properties
Better than
95
%
of Chiang Mai properties
Overall rating:

9.2

Exceptional
463 reviews
Cleanliness
9.7
Facilities
9.2
Location
9.1
Read all reviews >
What travelers say they love:
Good for vacation and the best hotel in Moncham .
piyawadee from Thailand
Couple
More about Onsen @ Moncham (SHA Plus+)

More about Onsen @ Moncham (SHA Plus+)

Onsen @ Moncham (SHA Plus+)

Maximize your Chiang Mai adventure with a stay at Onsen @ Moncham (SHA Plus+).
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Onsen @ Moncham (SHA Plus+). Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Chiang Mai can be assisted with the shuttle services available here.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. While lodging at this wonderful hotel, a charming and cozy on-site fireplace will keep you warm on cold days and nights.
Wear your favorite outfits again and again thanks to the laundry service offered at Onsen @ Moncham (SHA Plus+). In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking.
Rooms at Onsen @ Moncham (SHA Plus+) are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Onsen @ Moncham (SHA Plus+) offer more than one layout option, including rooms that have separate living room and balcony or terrace. The hotel's in-room entertainment is second to none, with television, in-room video streaming and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Onsen @ Moncham (SHA Plus+), where breakfast is provided free of charge. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Onsen @ Moncham (SHA Plus+) has a range of activities that will meet your needs. Warm up at the end of the day with a visit to the massage. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Test your skills! Get competitive with your travel group or other guests, at the hotel's yoga room.


Reasons to stay here

This hotel's facilities score higher than 97% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 98% of other options in the city.
This hotel's staff and services score higher than 96% of accommodations in the city.

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Amenities and facilities
Exceptional
Facilities

9.2

Most talked about facilities

Breakfast

4 mentions

Food & Dining

1 mention

View

1 mention

Languages spoken

  • English
  • Thai

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Spa
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Breakfast [free]
  • Coffee shop
  • Happy hour
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Playground

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Transport to airport

Available in all rooms

  • A/C
  • Bathrobes
  • Closet
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • Free tea
  • Hair dryer
  • Mirror
  • Non-smoking
  • Phone
  • Shower
  • Slippers
  • Toiletries
  • Towels
  • TV [flat screen]
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Vegan
  • Buffet
Restaurants on site

The Restaurant

  • Cuisine: American, Thai
  • Menu: Buffet, A-la-carte
Location
293 Moo 2 Tambon Pong Yaeng, Amphoe Mae Rim, Chiang Mai, Thailand, Mae Rim, Chiang Mai, Thailand, 50180
Exceptional
Location

9.1

Airports

  • Chiang Mai International Airport (CNX)
    23.0 km 1.0 hour drive
  • Pai Airport (PYY)
    64.0 km 2.8 hour drive

Hospital or clinic

  • Home Pharmacy
    10.0 km
What's nearby

Popular landmarks

  • Chiang Mai Zoo
    18.4 km
  • Wat Phra That Doi Kham
    21.0 km
  • Wat Phra Singh (Gold Temple)
    22.6 km
  • Chiang Mai Night Safari
    22.8 km
  • Wat Chedi Luang
    23.1 km
  • Tha Phae Gate
    23.6 km
  • Wua Lai Walking Street
    23.7 km
  • Elephant Rescue Park
    24.0 km
  • Chiang Mai Night Bazaar
    24.3 km
  • Art in Paradise, Chiang Mai 3D Art Museum
    24.9 km

Nearby landmarks

  • Mon Nao
    90 m
  • Mon Kan Indoi
    1.0 km
  • Mon Jam
    1.2 km
  • Mon Cham
    1.2 km
  • Ban Mai Viewpoint
    1.5 km
  • Khun Loung
    1.6 km
  • Mon Long
    1.6 km
  • Nong Hoi Royal Project
    3.8 km
  • Queen Sirikit Botanical Garden
    4.9 km
  • Tard Mork Waterfall
    5.0 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children under 12 years of age are not permitted to stay in the Imperial Suite with Private Onsen, Grand Imperial Suite with Private Onsen and 1-Bedroom Emperor Suite room types.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee1500 THB

The property

  • Number of rooms 16
  • Room voltage220
Property announcements

Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

Reviews of Onsen @ Moncham (SHA Plus+) from real guests

Provided by verified guests of Agoda
9.2
/
10
Exceptional
Cleanliness9.7
Facilities9.2
Location9.1
Service9.6
Value for money8.9
High score for Chiang Mai
Rating
9+ Exceptional (142)
8-9 Excellent (27)
7-8 Very Good (14)
6-7 Good (2)
<6 Below Expectation (8)
Time of the year
Mar - May (33)
Jun - Aug (46)
Sep - Nov (62)
Dec - Feb (52)
All guests (463)
All room types
All languages

Show reviews that mention 

Showing 193 verified guest comments
12345
10.0
Exceptional
Nattiya from Thailand
Family with teens
Grand Terrace Suite
Stayed 2 nights in August 2020

Great combination of Japan and Thai style”

Onsen@Moncham is recommended hotel for whoever wait for Japan opening again. Absolutely YES, Onsen is the greatest point here with almost 100%’of Japanese style. Great mixture of JP and Thai courtasy. Japanese Decoration with spotless where is perfect fusion of traditional and modern style. Focusing in every single detail as serenity, cleanliness , comfy pillow and futon , well-trained staffs. Moreover, understanding in thai women heart who are not feel free to naked in public area is noted. Individually thin and disposable lingeries are welled-prepared in locker. Nevertheless men still naked as original style😋 Plan to be back here in winter again

Reviewed September 05, 2020

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Dear Khun Nattiya, thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Onsen@Moncham

Responded October 23, 2020
Onsen @ Moncham (SHA Plus+)
10.0
Exceptional
David from Thailand
Couple
Imperial Suite with Private Onsen
Stayed 1 night in April 2019

Nothing but praise for Onsen @ Moncham”

Each time I've stayed here, it has been perfect. From the staff, to the accommodation, to the food, to the Onsen itself, Onsen @ Moncham nails it on every level. I would highly recommend a stay here - If i could give it more than 5 stars, I would. This time, I stayed in the Imperial Onsen Suite and I loved it. The in-room onsen is divine.

Reviewed April 29, 2019

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Dear Mr.David, Thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Patrick

Responded April 30, 2019
Onsen @ Moncham (SHA Plus+)
10.0
Exceptional
siwinee from Thailand
Couple
Imperial Suite with Private Onsen
Stayed 2 nights in July 2018

onsen& good view ”

Our first experience of staying in Moncham was made so much better by wonderful people at the Front end . Very friendly and helpful staff . We really enjoyed onsen at hotel .Would highly recommend anyone visit Moncham to stay at this hotel.

Reviewed August 03, 2018

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Khun Siwinee Thank you for giving us a perfect rating and for recommending Onsen@Moncham to other travelers. I’m sure that the entire of our associates enjoyed attending to your needs as much as you enjoyed your stay. Thanks again and we look forward to welcoming you back to our mountain paradise, 1200 Meters above sea level, where the weather is always amazing. With best regards, Onsen @ Moncham Management Team

Responded August 13, 2018
Onsen @ Moncham (SHA Plus+)
8.0
Excellent
Dharma from Singapore
Group
Grand Mountain View
Stayed 4 nights in February 2019

Relaxing”

Stayed at Onsen@Moncham for 4 nights with wife and some friends. Wonderful, cool weather because it's up in the mountains. Fantastic breakfast buffets. Beautiful scenery with some of the mountaintops within driving distance. Onsen was clean and relaxing, massages are excellent and affordable. A muay thai camp is just a 5-minute walk up the road, and the owner/instructor is outstanding. The only challenge was transport - you need to inform the hotel in advance if you want a driver (and you need a driver because there isn't much else near the hotel) and communicating with the hotel staff can be difficult because they aren't all familiar with English. Calling a Grab is also an option, but difficult because many locations are written in Thai script.

Reviewed March 12, 2019

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Dear Mr.Dharma, Thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Onsen@moncham

Responded March 17, 2019
Onsen @ Moncham (SHA Plus+)
10.0
Exceptional
Sergey
Couple
Grand Mountain View
Stayed 1 night in January 2019

Magic stay”

Thanks for these gorgeous 24 hours in this tiny part of Japan hidden in the mountains next to Chiang-mai. It was our first encounter with the Onsen phenomenon. Accompanied by great food, amenities and service, this magic stay will be remembered with the warmth. We will definitely come here again.

Reviewed January 12, 2019

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Dear Khun Sergey, Thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Adisak

Responded January 15, 2019
Onsen @ Moncham (SHA Plus+)
9.2
Exceptional
Hathaithip from Thailand
Couple
Grand Mountain View
Stayed 1 night in July 2019

Exceptional”

the room is clean and feel comfortable. I really enjoy my stay at this hotel. onsen is nice if you go to moncham I will recommend.

Reviewed July 26, 2019

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Dear Khun Hathaithip, Thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Patrick

Responded July 27, 2019
Onsen @ Moncham (SHA Plus+)
10.0
Exceptional
Papichaya from Thailand
Family with young children
Imperial Suite with Private Onsen
Stayed 1 night in June 2020

Exceptional”

The room is big enough with Onsen room style. During covid they just don't open the public Onsen area so will be available only in your room. One thing you have to be careful is the dinner restaurant as the price is high not as a quality you will get. Too expensive for Japanese beef shabu style. All over is quite good enough and the staff are very helpful and warm welcome.

Reviewed June 27, 2020

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Dear Khun Papichaya, thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Onsen@Moncham

Responded June 28, 2020
Onsen @ Moncham (SHA Plus+)
8.0
Excellent
CHONG from Macau SAR, China
Couple
Grand Mountain View
Stayed 2 nights in March 2019

Very good”

Suggest to organize regular shuttles or tour (even with fees) to visit the nearby farms or elephant park for their enjoyment of nature and recreation. Aside from enjoying the Onsen inside the hotel, residents can also find entertainment around the area, making the visit to Moncham a fruitful one.

Reviewed March 10, 2019

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Dear Khun Chong, First and foremost, please accept my apologies for the inconvenience caused during you stay. We will discuss your issues with the relevant departments and improve our service standards as soon as possible. Best regards, Onsen@Moncham

Responded March 11, 2019
Onsen @ Moncham (SHA Plus+)
8.8
Excellent
paiboon from Thailand
Couple
Grand Mountain View
Stayed 2 nights in September 2018

A hybrid Japanese-Thai accommodation ”

A nice place overall with spacious rooms. There is one main restaurant serving 7am till 11pm. A-la-carte menu is more hybrid than fusion as claimed. The quality is not impressive, just an average. The breakfast buffet is fine but disappointing if one expects a genuine Japanese breakfast. In room amenity and safety features are of high standard but need an improvement on the floor double-level safety. I recommend a dim-light strategically installed so one can notice the double levels in the dark and not disturbing when in bed. The onsen can be disappointing if one expects a genuine Japanese onsen. Like I chose to caption a “hybrid”, not a fusion nor genuine.

Reviewed September 29, 2018

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Dear Khun Piboon Thank you very much for choosing onsen@ moncham to be your hideaway home from home I truly appreciate you taking your valuable time to share us your experience . Your suggestion on the safety, lighting and other are well noted. Thanks again and we look forward to welcoming you back to our mountain paradise, 1200 Meters above sea level, where the weather is always amazing. With best regards, Onsen @ Moncham Management Team

Responded October 04, 2018
Onsen @ Moncham (SHA Plus+)
10.0
Exceptional
Sukhumarn from Thailand
Couple
Grand Imperial Suite with Private Onsen
Stayed 1 night in April 2020

Fantastic resort and worth to visit.Kind and heartful service.I will miss you so much.”

Thank you for kind and heartful services.We enjoyed and was very happy. Our tireness from long time working was completely gone when we arrived there because of stunning atmosphere.The wether was so nice.Although we were in during summer but There was the cold mist in the night and morning.Our suit room with private onsen was very clean and neat .All facility was available.(especially for Netflix).Our dinner was meat Shabu and red wine.The vegetables was fresh and meat was really good.The Japanese style deserts were also traditionally.Breakfast was a la carte buffet.The quality was 5 star graded hotel.

Reviewed May 04, 2020

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Dear Khun Sukhumarn, Thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Onsen@Moncham

Responded May 04, 2020
Onsen @ Moncham (SHA Plus+)
9.2
Exceptional
Saranporn from Thailand
Couple
Grand Mountain View
Stayed 1 night in December 2018

Best hotel in Moncham”

Strongly recommend to stay here when you visit Moncham during winter. Hotel view is very good. Dinner and breakfast is really yummy and variety

Reviewed June 03, 2019

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Dear Khun Saranporn, Thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Patrick

Responded June 05, 2019
Onsen @ Moncham (SHA Plus+)
9.6
Exceptional
Pimsupa from Thailand
Couple
Grand Mountain View
Stayed 1 night in August 2019

Exceptional”

It is actually worth the price The room is so beautiful and cozy The decorations and environment in the hotel Is best if you wanna take full rest and look at the beautiful view from your window There’s Onsen Nice food For lovers !

Reviewed February 25, 2021

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Dear Khun Pimsupa, thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Onsen@Moncham

Responded February 26, 2021
Onsen @ Moncham (SHA Plus+)
9.6
Exceptional
Apichat from Thailand
Couple
Grand Terrace Suite
Stayed 1 night in June 2019

Excellent time here!!”

Great experience here, room is good, breakfast is very nice, Onsen is also great.

Reviewed June 03, 2019

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Dear Khun Apichat, Thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Patrick

Responded June 05, 2019
Onsen @ Moncham (SHA Plus+)
6.0
Axel from Germany
Family with teens
Grand Mountain View
Stayed 1 night in December 2020

Nice place, but management is a failure”

Planned to meet with friends at Moncham to have a coffee in the afternoon. We had booked there, our friends didn't as it was fully booked. Friends arrived 10 minutes before us and were denied seating and had to wait for us! Incredibly impertinent behavior. After our arrival we still could not sit with our friends on the terrace, but got a bench on the far from the terrace. (terrace actually almost empty!!) Room service food arrived late and without forks and spoons, arrived 20 minutes later. It did not matter much as food was cold at the beginning. Quality of the food was only average. Bedware (pillows and linens) too cheap at that price (24.000 THB/night) IKEA standard at best. On check out they asked for 200THB for lost key card... (maybe we left it in the room) Much better places to stay at in Chiang Mai... steer clear of Moncham... Price-Experience-Quality relationship NOT OK 5 Star prices and 3 Star service at best.

Reviewed January 21, 2021

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Dear Mr.Axel, Greetings from Onsen@Moncham!!! First of all, thank you for your honest review and we would like to offer our sincere apologies for any elements of the stay which were not to your complete satisfaction. Your kind words and feedback have been passed on to our fellow Team Members, thank you for the constructive criticism and let us assure you that the aspects of the service which were not to your satisfaction will be addressed and improved in the immediate future. Yours sincerely, Onsen@Moncham

Responded February 07, 2021
Onsen @ Moncham (SHA Plus+)
7.6
Very good
Lai from Hong Kong SAR, China
Solo traveler
Grand Mountain View
Stayed 3 nights in September 2019

quiet, clean, comfortable”

The hotel staff are very friendly and helpful. Very nice environment and decor. Food is good, especially the pasta. Onsen water not hot enough. Shirt stroll to Mon Cham and nearby view points within 1 hour.

Reviewed October 01, 2019

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Dear Ms.Lai, Thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Onsen@Moncham

Responded October 03, 2019
Onsen @ Moncham (SHA Plus+)
5.6
Yin from Hong Kong SAR, China
Couple
Imperial Suite with Private Onsen
Stayed 1 night in June 2019

Relaxing stay with unknown problems. ”

This hotel is quiet and relaxing. We initially enjoyed the stay but then the water sneak out from the onsen (shower) to the living room. The manager if the hotel immediately changed another room for us, but they owed us a reasonable explanation. Firstly, it is extremely strange to see that water sneaking out from the shower and onsen place to the living room. We did not understand because the water was not full at all. To be honest, even if the water from the onsen was full, it is still impossible to see the water sneaking out to the living room. Isn’t it? How come the water would sneak out from the onsen to the living room, not to the bathroom of the other side, but to the living room. This is no acceptable despite the staff was helpful and quick in terms of fixing the problem.

Reviewed June 07, 2019

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Dear Ms.Yin, please accept my apology for your unpleasant stay with us and Thank you for taking the time to provide your feedback. After the investigation with the engineer and contractor about the issues that happened to you, we tried many ways to see how the water can leak into the room but we fail as between bathtub and living room are double walls however we are continually investigating. We hope you will see the improvement and enjoy your time with us on your next visit. Best regards, Onsen@Moncham

Responded June 10, 2019
Onsen @ Moncham (SHA Plus+)
8.0
Excellent
Tassanee from Thailand
Family with young children
Majestic Family Suite
Stayed 1 night in March 2019

Good service”

It's very nice place and good decoration especially service from hotel staffs. I booked Majestic family room. This room sales for 4 persons but they have provided for 8 beds. My kids are so happy to choose their own location as i go with 4 adults and 2 kids. we can spend 2 more bed without any additional cost but we need to pay for breakfast fee for kids with reasonable price. In the room cleanliness is ok except sometime there are not good smell from the toilet. They have fitness room that we can use 24 hrs but they have no Running machine. Breakfast is so fresh for everything and you can order with special menu with no additional charge. Onsen i love it. There are indoor and outdoor pool. It's no nice and relax. In overall i think this hotel is very good and i feel so comfort to be here.

Reviewed March 11, 2019

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Dear Khun Tassanee, Thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Onsen@moncham

Responded March 17, 2019
Onsen @ Moncham (SHA Plus+)
9.6
Exceptional
Lian from Thailand
Solo traveler
Imperial Suite with Private Onsen
Stayed 1 night in August 2020

Great Onsen!”

The closest to an authentic Onsen that you can find outside Japan. Great settings, great sized rooms, inadequate and slightly dangerous parking though. Beware of some of the 2-leveled rooms. Fell in the wee hours if the morning and completely fractured the phalanx of my right most little toe. Personnel on site are well trained to handle the “injury” and offered to send me to the hospital. All in all, had a great stay here and very impressed with the services and attention provided.

Reviewed December 03, 2020

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Dear Khun Lian, thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Onsen@Moncham

Responded January 27, 2021
Onsen @ Moncham (SHA Plus+)
8.4
Excellent
Jiraporn from Thailand
Couple
Grand Terrace Suite
Stayed 2 nights in September 2018

Very friendly staff, spacious room, great view”

We spent 2 nights at the resort. The moment we stepped inside the property, we were like "wow". The landscape is brilliantly designed. The room is spacious. The best is the Japanese style toilet. Minibar except for alcohol were free. What I don't like about the room is that a mattress (which was super comfy) was on the wooden floor. It is quite hard to get up. As well as a small low table and chair (without legs) aren't very practical especially for elderly. What really need to be improved is food. During our stay we have tried egg Benedict, congee, french toast, shabu shabu, and tempura. We were not impressed. Overall, it s a great place to stay if you do not have problem with mobility.

Reviewed October 12, 2018

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Khun Jiraporn, Thank you for giving us a review for Onsen@Moncham. We're sure that the entire of our associates enjoyed attending to your needs as much as you enjoyed your stay. Thanks again and we look forward to welcoming you back to our mountain paradise, 1200 Meters above sea level, where the weather is always amazing. With best regards, Onsen @ Moncham Management Team

Responded October 20, 2018
Onsen @ Moncham (SHA Plus+)
10.0
Exceptional
Phakhaphol from Thailand
Family with teens
Grand Terrace Suite
Stayed 1 night in June 2020

Just Perfect!!”

No description! Just perfect! We really did enjoy our stay! The location of the hotel was brilliant! Wonderful scenery of moutains and forest! The onsen was so nice and very clean! Also variety choices of food! And most of all the staffs were so friendly!

Reviewed June 26, 2020

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Dear Khun Phakhaphol, thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Onsen@Moncham

Responded June 28, 2020
Onsen @ Moncham (SHA Plus+)
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