Guestroom, Sansuri Resort in Phuket
Sansuri Resort
Exterior view, Sansuri Resort in Phuket
Exterior view, Sansuri Resort in Phuket
Exterior view, Sansuri Resort in Phuket
Exterior view, Sansuri Resort in Phuket
Exterior view, Sansuri Resort in Phuket

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Agoda Preferred

Sansuri Resort

70 Moo. 3, Chergtalay, Surin, Phuket, Thailand, 83150 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Surin part of Phuket, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Bangla Road. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.


Check-in/out [express]

Airport transfer

580 meters to the beach

Free Wi-Fi in all rooms!

Poolside bar


Airport transfer

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Fitness center

Swimming pool [outdoor]


Your dates are popular among travelersPopular destination! Properties in Phuket are being booked every minute!
7.8Very good

36 reviews

36 reviews

See map


Location rating score

Excellent for walking
Walkable places
Bang Tao Beach
580 m
Popular landmarks
Phuket FantaSea
2.5 km
Patong Beach
8.2 km
Bangla Road
9.6 km
Jungceylon Shopping Center
9.8 km
Freedom Beach
11.6 km
Closest landmarks
Wat Anamai Kasem
390 m
The Plaza Surin
410 m
The Wedding Bliss
530 m
Sutai Muay Thai
660 m
Park Garden
780 m
Value for money8.6
Location rating6.8
Nearest airportPhuket International Airport (HKT)
Distance to airport14.8 km

Rooms available at Sansuri Resort

Room comfort & quality


Three-Bedroom Apartment
  • Room size: 190 m²/2045 ft²
  • Balcony/terrace
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Two-Bedroom Apartment
  • Room size: 158 m²/1701 ft²
  • Outdoor view
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Two-Bedroom Apartment
  • Room size: 160 m²/1722 ft²
  • 2 bathrooms
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Two-Bedroom Apartment
  • Room size: 157 m²/1690 ft²
  • Balcony/terrace
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Two-Bedroom Apartment
  • Room size: 157 m²/1690 ft²
  • Balcony/terrace
Enter dates to see prices
Quadruple Room with Mountain View
  • Room size: 160 m²/1722 ft²
  • Outdoor view
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One-Bedroom Apartment
  • Room size: 107 m²/1152 ft²
  • Balcony/terrace
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Luxury Double Room, 2 Bedrooms, Kitchenette, Partial Sea View(2 King Beds)
  • Room size: 157 m²/1690 ft²
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3 Bedroom Penthouse
  • Balcony/terrace
  • Shower
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Luxury Double Room, 2 Bedrooms, Kitchenette, Poolside(2 King Beds)
  • Room size: 157 m²/1690 ft²
Enter dates to see prices

Top things to do in Phuket

Up to 10% off

Popular things to do

popular things to do

Frequently asked questions

Does Sansuri Resort have bars on the premises?

Enjoy your holiday the ideal way with a drink in your hand at Sansuri Resort's poolside bar accessible right in front of your doorstep for when you need a sip or two.

Does Sansuri Resort offer airport transfer?

Sansuri Resort offers airport transfer service upon request with an additional fee of 800 THB in local currency. To request, check the box on the booking form just before the payment page.

Does Sansuri Resort have a swimming pool?

While staying at Sansuri Resort, you can delight in the swimming pool facility to get your day started the best way with a splash for a refreshing morning or evening.

What sort of non-water sports and outdoor activities are available at Sansuri Resort?

Sansuri Resort offers non-water sport and outdoor activities such as golf course (within 3 km) for you to take joy in.

What is the average travel time to a nearby airport from Sansuri Resort?

The average travel time to get from Sansuri Resort to the airport is 25 minutes, but please take into account that the travel time may fluctuate based on traffic, weather conditions, and time of day.

What is the verified guest review consensus about Sansuri Resort's view?

100.0% of our verified guest critiques have given an optimistic review and remarks about this property's view. You can look up on more detailed customer reviews, and comments for Sansuri Resort down in the review section.

What is the typical rating that past Solo travelers' have given to Sansuri Resort?

Past solo travelers that have stayed at this property have given Sansuri Resort an average rating of 8.7. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Couples' have given to Sansuri Resort?

Verified couple travelers that have stayed at this property have given Sansuri Resort an average rating of 7.8. You can look up on more descriptive customer critiques, and remarks by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that past Families with young children have given to Sansuri Resort?

Verified families with young children that have stayed at this property have given Sansuri Resort an average rating of 7.7. You can look up more detailed customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Group travelers have given to Sansuri Resort?

Verified group travelers that have stayed at this property have given Sansuri Resort an average rating of 7.9. You can look up more specific customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What well-known beaches are close by Sansuri Resort?

Sansuri Resort is situated in the Surin neighborhood, including Kamala Beach, and Surin Beach.

More about Sansuri Resort

More about Sansuri Resort

Experience Tranquility and Luxury at Sansuri Resort in Phuket

Welcome to Sansuri Resort, a luxurious 4-star hotel nestled in the beautiful island of Phuket, Thailand. Offering a serene and tranquil atmosphere, this resort is the perfect destination for those seeking a peaceful getaway. With its convenient location just 25 minutes away from the airport, you'll be able to start your vacation in no time. As you step into the resort, you'll be greeted by a warm and friendly staff that is dedicated to ensuring your stay is nothing short of exceptional. The hotel boasts a modern and elegant design, with its last renovation taking place in 2013, ensuring that guests will enjoy a contemporary and comfortable environment. Check-in time at Sansuri Resort is from 01:00 PM, allowing you to arrive at your own pace and settle into your room without any rush. The check-out time is until 12:00 PM, giving you ample time to enjoy a leisurely morning and make the most of your stay. With a total of 15 rooms, the resort offers an intimate and exclusive experience, ensuring that each guest receives personalized attention and a high level of service. Please note that Sansuri Resort has a child policy in place. While children are welcome to stay at the resort, there may be extra charges involved. We recommend contacting the hotel directly for more information on the child policy and any additional fees that may apply. Whether you're looking to relax by the pool, explore the stunning beaches of Phuket, or indulge in delicious cuisine at the resort's restaurant, Sansuri Resort has everything you need for an unforgettable vacation. Book your stay today and experience the tranquility and luxury that awaits you at Sansuri Resort in Phuket, Thailand.

Unwind and Indulge in Sansuri Resort's Spectacular Entertainment Facilities

At Sansuri Resort, we believe in providing our guests with a truly unforgettable experience, and our entertainment facilities are no exception. After a day of exploring the stunning surroundings of Phuket, Thailand, immerse yourself in a world of relaxation and rejuvenation at our state-of-the-art spa. Indulge in a soothing massage, expertly performed by our skilled therapists, and let your worries melt away as you unwind in the tranquil ambiance of our spa. Step outside and discover our meticulously manicured gardens, a haven of serenity and natural beauty. Take a leisurely stroll through the lush greenery, breathe in the fresh tropical air, and let the stress of everyday life fade into the background. Our gardens provide the perfect setting for a peaceful retreat, where you can find solace and reconnect with nature. Whether you choose to pamper yourself at our spa or find solace in our enchanting gardens, Sansuri Resort offers a range of entertainment facilities that will leave you feeling refreshed, rejuvenated, and ready to take on the world.

Stay Active and Refreshed at Sansuri Resort's Sports Facilities

At Sansuri Resort, we understand the importance of staying active and refreshed during your vacation. That's why we offer a range of top-notch sports facilities to cater to your fitness and leisure needs. Whether you're a fitness enthusiast or simply looking to unwind, our resort has something for everyone. Start your day with an invigorating workout at our state-of-the-art fitness center. Equipped with the latest cardio and strength training equipment, you can maintain your fitness routine while enjoying panoramic views of the resort's lush surroundings. After a rewarding workout, take a dip in our sparkling outdoor pool. Surrounded by palm trees and sun loungers, it's the perfect spot to cool off and soak up the tropical ambiance. For those who prefer a more laid-back approach to fitness, our poolside bar offers a delightful combination of relaxation and refreshment. Sip on a refreshing cocktail or indulge in a light snack while lounging by the pool. It's the ideal way to unwind after a day of exploring Phuket's vibrant attractions. At Sansuri Resort, our sports facilities are designed to enhance your stay and ensure a memorable experience.

Convenience Facilities at Sansuri Resort: Enhancing Your Stay in Phuket

At Sansuri Resort, we understand the importance of convenience during your stay. That is why we offer an array of top-notch facilities to ensure a hassle-free and enjoyable experience. Our laundry service takes care of your laundry needs, allowing you to pack light and have fresh clothes throughout your vacation. For those seeking ultimate relaxation, our room service is available to cater to your every need. Whether it's a delicious meal or a refreshing drink, our attentive staff will deliver it right to your doorstep. Safety is also a priority at Sansuri Resort, and we provide safety deposit boxes in each room to keep your valuables secure. Additionally, our property offers Wi-Fi in public areas, allowing you to stay connected and share your memorable moments with friends and family. We understand that some guests may prefer to smoke, which is why we have a designated smoking area where you can enjoy your cigarette without inconveniencing others. Furthermore, we offer free Wi-Fi in all rooms, ensuring that you can stay connected and browse the internet at your convenience. To make your check-in and check-out process seamless, we provide express check-in/check-out services. This allows you to save time and start enjoying your vacation right away. Lastly, our luggage storage facility ensures that you can explore Phuket without the burden of carrying your bags. Leave your belongings with us and embark on your adventures worry-free. At Sansuri Resort, we go above and beyond to provide you with the utmost convenience and comfort during your stay. Experience the perfect blend of luxury and convenience at our resort in Phuket.

Convenient Transport Facilities at Sansuri Resort

At Sansuri Resort, we understand the importance of hassle-free travel, which is why we offer a range of convenient transport facilities for our guests. Whether you are arriving at Phuket International Airport or planning to explore the beautiful surroundings, we have got you covered. Our airport transfer service ensures a smooth and comfortable journey from the airport to the resort, allowing you to start your vacation without any delays or worries. For those who wish to explore the vibrant city of Phuket, we provide a car hire service, allowing you to have the freedom to discover the island at your own pace. Additionally, our taxi service is available for those who prefer to sit back and relax while our experienced drivers take you to your desired destinations. At Sansuri Resort, we also offer a secure and spacious car park onsite, providing you with the convenience of parking your own vehicle. Whether you choose to bring your own car or rent one from us, you can rest assured that your vehicle will be safe and easily accessible throughout your stay. With our self-parking option and car park free of charge, you can enjoy peace of mind knowing that your transportation needs are well taken care of during your time at Sansuri Resort.

Luxurious Room Facilities at Sansuri Resort

Experience ultimate comfort and relaxation at Sansuri Resort with its luxurious room facilities. Each room is equipped with state-of-the-art amenities to ensure a memorable stay. Step into your room and feel the cool breeze of the air conditioning, providing a refreshing escape from the tropical heat. Enjoy the stunning views of the surrounding area from your private balcony or terrace, where you can unwind and soak in the beauty of Phuket. Entertainment options abound with satellite/cable TV, offering a wide range of channels to keep you entertained throughout your stay. Catch up on your favorite shows or enjoy a movie night in the comfort of your room. For your convenience, a refrigerator is also provided in each room. Keep your drinks chilled and store your favorite snacks to enjoy at any time. Whether you're staying for a short getaway or an extended vacation, Sansuri Resort's room facilities ensure a comfortable and enjoyable stay.

Delicious Dining Experiences at Sansuri Resort

Indulge in a culinary journey like no other at Sansuri Resort, where delectable dining options await you. Whether you prefer a romantic dinner for two or a casual meal with friends, our resort offers a range of dining facilities to suit your preferences. Start your day with a sumptuous breakfast at our on-site restaurant, where you can savor a variety of international and local dishes. With a charming ambiance and panoramic views of the surrounding lush greenery, this restaurant is the perfect spot to kickstart your day. For those who prefer to dine in the comfort of their own room, our dedicated room service is available round the clock. Choose from a diverse menu featuring both local and international cuisines, and have your meals delivered right to your doorstep. Whether it's a late-night snack or a full-course dinner, our room service ensures that you can enjoy delicious meals in the privacy of your own space.

Discover the Tranquil Oasis of Surin in Phuket, Thailand

Nestled along the stunning west coast of Phuket, Thailand, Surin is a hidden gem that offers a tranquil oasis for those seeking a peaceful escape. With its pristine white sandy beaches, crystal-clear turquoise waters, and lush tropical landscapes, Surin is a paradise for beach lovers and nature enthusiasts alike. Surin is renowned for its exclusivity and luxury, attracting discerning travelers from around the world. The area is dotted with upscale resorts, boutique hotels, and private villas, ensuring that every visitor can experience the epitome of comfort and relaxation. Surin is also known for its vibrant local culture, with traditional Thai markets, authentic street food stalls, and charming temples that provide a glimpse into the rich heritage of the region. Whether you're looking to unwind on the beach, indulge in delicious Thai cuisine, or explore the natural wonders of Phuket, Surin is the perfect destination. With its serene atmosphere and breathtaking surroundings, Surin promises an unforgettable vacation experience that will leave you rejuvenated and enchanted.

Traveling to Sansuri Resort from the Nearest Airports in Phuket

Nestled in the picturesque Surin area of Phuket, Sansuri Resort offers a tranquil and luxurious retreat for travelers seeking a peaceful getaway. Getting to this idyllic destination is a breeze, thanks to its convenient proximity to the nearest airports in Phuket. For international travelers, the most convenient airport to fly into is Phuket International Airport (HKT), located approximately 22 kilometers away from Sansuri Resort. Upon arrival, you can easily reach the resort by taking a taxi or arranging a private transfer. Taxis are readily available at the airport, and the journey to Sansuri Resort typically takes around 30 minutes, depending on traffic conditions. If you prefer a more budget-friendly option, you can also opt for a shared minivan or a public bus to reach Sansuri Resort. These transportation options can be found just outside the airport terminal and offer a cost-effective way to travel to your destination. However, do note that the travel time may be longer compared to taking a taxi or private transfer.

Discover the Natural Beauty and Cultural Gems near Sansuri Resort

Nestled in the heart of Phuket, Sansuri Resort offers easy access to a myriad of stunning landmarks and attractions. Just a stone's throw away, Surin Beach awaits with its powdery white sands and crystal-clear waters. Spend your days basking in the sun, swimming in the azure sea, or simply enjoying a leisurely stroll along the shoreline. For those seeking a unique and immersive experience, the Green Elephant Sanctuary Park is a must-visit. This ethical elephant sanctuary allows you to interact with these gentle giants in a responsible and sustainable manner. Get up close and personal with these majestic creatures as you learn about their conservation and welfare. If you're in search of tranquility and seclusion, head to Laem Singh Beach. Tucked away between Kamala and Surin Beach, this hidden gem offers a peaceful retreat away from the crowds. With its picturesque surroundings and calm waters, it's the perfect spot for a romantic picnic or a quiet moment of reflection.

A Gastronomic Delight at Sansuri Resort

When it comes to dining options, Sansuri Resort is surrounded by a plethora of restaurants that cater to every taste bud. Just a stone's throw away from the resort, you will find a variety of culinary delights. For those craving a taste of home, Lito's Grill (Ecoland) offers mouthwatering grilled dishes that will leave you satisfied. Sutai Kitchen is a hidden gem that specializes in authentic Thai cuisine, serving up flavorful dishes bursting with traditional flavors. If you're in the mood for Italian and Thai fusion, The Terrace Italian-Thai Bistro is the place to be, offering a delectable menu that combines the best of both worlds. For a taste of local cuisine, head to Audy Restaurant, where you can indulge in traditional Thai dishes made with fresh, locally sourced ingredients. Whether you're in the mood for seafood, vegetarian options, or international cuisine, the surrounding restaurants of Sansuri Resort have got you covered.

Shop 'til you drop at The Plaza Surin

Located just a stone's throw away from Sansuri Resort, The Plaza Surin is a shopping paradise that will satisfy even the most avid shopaholic. This upscale shopping complex offers a wide range of high-end boutiques, trendy fashion stores, and luxury brand outlets. From designer clothing and accessories to exquisite jewelry and unique homeware, The Plaza Surin has it all. Take a leisurely stroll through the stylishly designed open-air mall and indulge in some retail therapy. After a day of shopping, be sure to unwind at one of the many chic cafes or enjoy a delectable meal at one of the gourmet restaurants in the plaza. Whether you're looking for the latest fashion trends or searching for the perfect souvenir, The Plaza Surin is the place to be.

Affordable Luxury at Sansuri Resort

Experience the perfect blend of luxury and affordability at Sansuri Resort in Phuket, Thailand. With an average room price of just $147, Sansuri Resort offers exceptional value for money compared to the average price of a hotel room in Phuket, which is $84. At Sansuri Resort, you can indulge in a world-class experience without breaking the bank. Immerse yourself in the stunning surroundings of this tropical paradise while enjoying the comfort and elegance of the resort's well-appointed rooms. Each room is meticulously designed to provide a tranquil retreat, complete with modern amenities and breathtaking views. Whether you're traveling for business or leisure, Sansuri Resort offers a wide range of room options to suit every traveler's needs. From spacious and stylish deluxe rooms to luxurious suites, you'll find the perfect accommodation to make your stay unforgettable. So why settle for an average hotel room in Phuket when you can enjoy the exceptional value and luxury of Sansuri Resort for just $147 per night? Book your stay today and experience the best of Phuket without compromising on quality or budget.

A Spacious and Friendly Retreat with Stunning Views

Sansuri Resort in Phuket, Thailand is a true gem for families and travelers seeking a spacious and welcoming retreat. With its breathtaking views and friendly staff, this resort is a top choice for those looking for a memorable stay. The rooms are not only nice and big, but they also provide plenty of space for kids to roam around. The unit itself is beautifully decorated, creating a comfortable and inviting atmosphere. Guests can enjoy the living space and balcony, perfect for taking in the stunning surroundings. The resort's kitchen is also well-equipped, ensuring that all culinary needs are met. Overall, Sansuri Resort offers a spacious and accommodating experience that will leave guests feeling relaxed and satisfied.

Unforgettable Stay at Sansuri Resort in Phuket

Discover a hidden gem in the heart of Phuket with Sansuri Resort, a luxurious retreat that has garnered rave reviews from its satisfied guests. With an impressive overall rating of 7.8, this resort offers an exceptional experience that combines value, comfort, and outstanding staff performance. One of the standout features of Sansuri Resort is its excellent value for money, with a remarkable rating of 8.6. Guests are delighted by the affordability of the accommodations without compromising on quality or luxury. From spacious and elegantly designed rooms to top-notch amenities, every aspect of the resort ensures a memorable stay that won't break the bank. The resort's facilities also receive high praise, with a rating of 7.7. Guests can indulge in a range of amenities, including a stunning outdoor pool, a well-equipped fitness center, and a relaxing spa. Whether you're seeking relaxation or adventure, Sansuri Resort has it all. The facilities are meticulously maintained, providing a tranquil and rejuvenating atmosphere for guests to unwind and enjoy their vacation. Cleanliness is another aspect that guests appreciate at Sansuri Resort, with a rating of 7.9. The resort's dedicated housekeeping staff ensures that every corner of the property is spotless, creating a welcoming and hygienic environment for guests. Whether you're lounging by the pool or enjoying a meal at the on-site restaurant, you can rest assured that cleanliness is a top priority. While the location of the resort receives a slightly lower rating of 6.8, Sansuri Resort compensates with its exceptional comfort and staff performance. With a rating of 8.3 for comfort, guests can expect plush beds, modern amenities, and a serene ambiance that guarantees a restful night's sleep. Furthermore, the resort's staff goes above and beyond to provide personalized service and ensure that every guest's needs are met, earning a rating of 8.5 for staff performance. Overall, Sansuri Resort in Phuket is a paradise that combines affordability, luxury, and exceptional service. With its outstanding value, top-notch facilities, impeccable cleanliness, and dedicated staff, this resort promises an unforgettable stay that will exceed your expectations.

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Amenities and facilities

Very good


Most talked about facilities

Food & Dining

1 mention


1 mention

Languages spoken
  • English
  • German
  • Thai
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Massage
  • Swimming pool [outdoor]
  • Tours
Cleanliness and safety
  • Daily disinfection in common areas
Dining, drinking, and snacking
  • Poolside bar
  • Restaurants
  • Room service
Services and conveniences
  • Elevator
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoking area
For the kids
  • Family room
Land sports
  • Golf course (within 3 km)
  • CCTV in common areas
  • Check-in/out [express]
  • Fire extinguisher
  • Pets allowed
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service


70 Moo. 3, Chergtalay, Surin, Phuket, Thailand, 83150


  • Phuket International Airport (HKT)
    14.8 km
  • Krabi International Airport (KBV)
    77.7 km 2.5 hour drive
Public transportation
  • Phuket Bus Terminal 2
    13.9 km 30 min drive
  • Phuket Town Local Bus Station (Terminal 1).
    16.1 km
Hospital or clinic
  • CityCare
    3.2 km
  • Jungceylon Shopping Center
    9.8 km
Cash withdrawal
  • ATM
    380 m 7 min walk

What's nearby

Popular landmarks
  • Phuket FantaSea
    2.5 km
  • Patong Beach
    8.2 km
  • Bangla Road
    9.6 km
  • Jungceylon Shopping Center
    9.8 km
  • Freedom Beach
    11.6 km
  • Karon Beach
    13.3 km
  • Chaithararam Temple (Wat Chalong)
    15.7 km
  • Kata Beach
    17.1 km
  • Big Buddha Phuket
    17.2 km
  • Nai Harn Beach
    22.3 km
Nearby landmarks
  • Wat Anamai Kasem
    390 m
  • The Plaza Surin
    410 m
  • The Wedding Bliss
    530 m
  • Bang Tao Beach
    580 m
  • Sutai Muay Thai
    660 m
  • Park Garden
    780 m
  • Surin Beach
    890 m
  • Catch Beach Club
    890 m
    900 m
  • Phuket Adventure Mini Golf
    920 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-1 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 2 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

  • Check-in from13:00
  • Check-out until12:00
Getting around
  • Airport transfer fee800 THB
  • Travel time to airport (minutes)25
The property
  • Non-smoking rooms/floorsYes
  • Number of floors6
  • Number of restaurants1
  • Number of rooms 15
  • Room voltage220
  • Year property opened2013
  • Most recent renovation2013

Reviews of Sansuri Resort from real guests

Provided by verified guests of

Agoda logo
Value for money8.6
Room comfort and quality8.3
High score for Phuket
9+ Exceptional (2)
8-9 Excellent (13)
7-8 Very Good (4)
6-7 Good (1)
<6 Below Expectation (4)
Guest Type

Show reviews that mention 

Showing 24 verified guest comments
Koh from Singapore
Stayed 2 nights in April 2018

Good place but location was far from the central”

Good place to stay, nice view. There is food nearby the resort but it takes quite long to travel to the central.

Reviewed July 06, 2018
Very good
Jeanine from Singapore
Family with young children
Stayed 10 nights in December 2017

Spacious, well decorated apartment with amazing staff”

Sansuri is located on a quiet street near Surin Beach. A few restaurants and spas on the same st. and a 24-hour supermarket a 10 min walk away. Peaceful and relaxing. There is no restaurant on site but a delivery svc is avail from nearby restaurants so food wasn't a problem. Taxis are easily arranged thru the front desk with only a few min waiting time. The down side is that the recep. is not always staffed. Most of the time, the desk is empty. A phone is left there for you to call the staff if you need help or have a question. Easy enough but not as convenient as if someone were sitting there. Staff were so friendly and helpful! Apt. was very big and spacious, lots of room for the kids. Kitchen was sufficient for our needs. However, there were many things in the apt. that did not work. The internet, TV, cooker, lights to name a few. There was no immediate fix for these issues but the staff were amazing and went out of their way to rectify the problems. Kind & humble, we loved them!

Reviewed January 04, 2018
Marie from Philippines
Family with young children
Stayed 3 nights in December 2017

Nice room”

The rooms were nice and big. We enjoy our stay.

Reviewed December 18, 2017
Family with teens
Stayed 5 nights in December 2017

Customer Service needs improvements to Hotel standard”

I have stayed in a 2 bedroom unit with my family for 5 nights. The unit is very spacious and beautifully decorated. We enjoyed the living space and balcony very much. However we find it very stressful and difficult in getting some basic queries and requirements attended to during our stay. Ie, we have asked for additional toilet roll in the morning at 9am with the receptionist. I have to personally walk to the reception to ask for this 3 - 4 times as the receptionist promised she is getting housekeeping to come over very soon. We never received the toilet roll until the actual housekeeping of our unit at 3pm. The hotel should have a phone call to the service desk so guest do not need to walk to the reception each time they need something. Kitchen cupboards smells musty / moldy. The staff missed delivering breakfast to us one morning, until we realized and inform reception, breakfast came 2 hours later. This place need to put customer first and provide the basics like any other hotel do

Reviewed December 17, 2017
Very good
JIT from Australia
Family with young children
Stayed 4 nights in December 2017

Family trip”

Go butterfly for Tomyum soup - cheap and nice

Reviewed December 09, 2017
This is a popular property. Don't miss out!

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