Once upon a time maybe”

Samui has been one of my favourite island but along the years I have witnes how the authentic nature along this once so beautiful place has become more and more a franchise tourist attraction which has resulted in not so clear water (as it used to be) and chaweng voted for one of the best beaches in the world a few years ago and not to mention every place being crowded on high season I would still recommend Samui and Sheraton for those who value quality before quantity. How ever keep in mind that chaweng beach is not as beautiful at is once have been and that apply for the beach in front of Sheraton as well. To be fair that has nothing to do with the hotel.. So Sheraton remains one of my favourite franchise hotels in Thailand!

Clean, Friendly Staff and Good Food”

Overall this hotel is located near the beach. The service level of the staff is fantastic. The hotel and room cleaniness is good. The buffet breakfast that we had is fantastic as well. I would recommend people that not are looking for a villa to stay in Koh Samui, Sheraton is a good alternative if you want a 5 star service.

exceptional beach property.”

sheraton samui is too expansive property for what it actually offers. no free pick up from airport , no free drop to shopping areas ( in short they wanna charge u as much as they can). the car parking in the hotel is extremely small and it could be difficult to find a car park in season. spa is extremely expansive and it should be more reasonable for inhouse guest. no attendants tennis court. no life guard at pools.

Exceptional”

hotel staff are very friendly and helpful, facilities are GOOD. Location is at Chaweng beach, by scooter or hotel shuttle is not far away from Central Festival Shopping Mall. This hotel has two pools, one is near the beach, hotel bar and restaurant. It's very nice to chill there. The Glow Spa inside hotel is recommended. Outside on the street are so many restaurants, but mostly are offering the same food. For more options, can go to Central Festival and Chaweng Road. If you want to rent a scooter, YUI's Rental is recommended, just across the street.

Comfortable but expensive for what it delivers”

Comfortable rooms, really nice smelling bathroom toiletries. Location is ok, not much of a beach and a 10+ minute drive to Central Festival mall which is a nice place to spend half a day (recommend going on the late afternoon to visit the night market when it is open). Another 5+ minutes to Chaweng beach where there's more food, massage, shopping options and nicer beach. But let down by things you'd expect Sheraton to do better. Shuttle to Central Festival is 70 baht per way, not expensive but easily could be given free to guests, at least one two-way trip per 3-night stay? The beach directly in front of the pool and Blue Monkey is strewn with debris including broken glass. Even if it's not their beach, did some CSR, plus keep guests safe since you have stairs leading to the beach. Cheap Nescafe Red coffee sachets in room. One pack was hardened instead of granules. Super thin disposable bedroom slippers that wore out by day 3 but to reduce waste we didn't ask for replacements.

Good but not as good as they think.”

Good hotel but definitely not a five star. Lovely rooms, friendly staff but way overpriced. Not a user friendly layout and the lower pool is very poorly designed as are all the abrasive pathways which meander around the hotel grounds. Also poor location for the breakfast buffet. They do not utilise the lower restaurant anymore which means quite a hike to breakfast every morning. If the hotel was cheaper I would rate it higher but it is overpriced and not good value for money. I have stayed at this hotel on 2 previous occasions when it was The Imperial and it was far cheaper and did not have the grand illusions of being a 5 star hotel. Basically they have touched up the rooms , changed the name and hiked the prices. Will not be returning as there are many more cheaper and better hotels on Koh Samui who do not charge there guests 1500 baht for a 10 minute trip to the airport. Classing yourself as a 5 star hotel does not entitle you to rip off your paying guests.

Recommended 5 star hotel ”

Location is at the south end of Chaweng beach, the sea is blue and clear, the sand is quite ok for children though not a big beach. There are 7-11 and Familymarts nearby, quite convenient. Not far from Central Festival (Shopping Center), around 5km. Quite many choices of breakfast, and the Lunch Restaurant is recommended, especially for Pizza and Papaya Salad, and Fried Chips in Kid menu. The service is ok, air conditioner is very much noisy and impacts sleep. Swimming pool is great but the size is small thinking of the guest crowd. Watch out Jellyfish in the sea!

Paradise...”

Resort was amazing. Staffs were excellent. View and location simply breathtaking. I would definitely go again or recommend to someone but I just feel the management should take little things to heart like making the guests feel welcomed and special...value for money

Nice beach, short of F&B ”

nice beach, location also good, not far from Chaweng, although limited F&B choice and the food was ok. Went there during national holiday, so the price is quite high; would recommend the hotel in general

Value for the money”

The back was lovely! Beautiful white sand and clear water in a quiet and private-feeling bay. The rooms are clean and big. Good value for the money for the hotel. However the food is totally worthless. Restaurant Blue Monkey by the beach has more than a lot to improve. We had a noodle soup and a chicken sallad. This is the only place in Thailand that you can failed in both simple dishes. Stay at the hotel and enjoy the facility but do not eat there!

good spa service and wonderful beach”

Overall short and good stay at the hotel. It is not the newest but has been well maintained and clean. the beach is so lovely with its clean soft sand, and clear and calm waters. The spa offered good deals and provided wonderful massage services. The breakfast had generous options and was satisfying. The short distance to the airport made it convenient.

Overall good experience ”

The food and service are 5 stars but not the hotel rooms and equipments. The pool and the beach is fantastic. The food amazing. The service perfect. The room is nice but still I don't understand why there is no shower head in the bathtub and there is no toilet hose. The worst is the air condition noise very very loud. If you can't sleep with noise avoid this hotel.

Nothing special, poor resort for Spg Sheraton”

Old poor renovated resort with expensive rooms, loudy air conditioners, no moscito s net in room, no responsuve staff, with avarge brakfast, poor selection of fruit(no mango, it is too expensive staff said to me).... Wi fi only in restaurants, any where else very poor wi fi. I complain, exept smiling in my face, no response in 6 days. Very, very poor for This price and Sheraton, but very profitable fir owners...

Couple of issues we faced”

Had issues with air-conditioning in the room; Maintenance folks came and did something and said, wait for 10 minutes and it will be good...and 1/2 hour later still not fixed. Had to repeat this call/fix/wait 3-4 times to finally get things fixed. Was a bit annoying. Also, had issue toilet clog.

Hotel very nice with staff too match”

The hotel is really nice could do with an update on certain areas but nothing major the staff where 5 Star and made our trip very good the location is great and the beach front is brilliant!

Stunning view, great comfort”

Great value for the price! Totally recommend. Although the pool wasn't very clean when we were there - that's the only problem we had. The restaurant is the BEST!

Very nice”

The service there was really good, big rooms, very nice and quiet beach, good pool, very good and rich breakfast. The only comment i have is that the rooms look very old and not modern

Beach front Hotel”

My request in my booking to get a connecting room never was finalized. The sea view wasn't good it's more view to restaurant roof. Food tasting a bit disappointed. However the hotel have a nice beach front. Good tennis court and fitness.

Not that worth for 5 star”

- We had to wait for almost 30 minutes for checking in after arrived. There were many clients is acceptable, but there was no any good queue arrangement from front staff at all; a lot of people came and jumped the queue and the staff still kept giving the services even we were standing in front of them. -Not enough, there were a lot of insects which was like mayfly passed under the door through the room that made us have to turn off the light for stopping this craziest. -.-.- 5 star experience wan like 2 star -.-.- - The room is normal, not so worth to pay for it - The beach and facility were amazing!!

very good place to spend romantic time.”

Its a romantic place, nice and quiet. But if u are a party animal, then its not for ur place.